Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 12 days ago

Director Guest Services

SUMMIT One Vanderbilt12 open roles

Where
Paris
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowDirector Guest ServicesSUMMIT One Vanderbilt · Paris

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on SUMMIT One Vanderbilt's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market. SUMMIT One Vanderbilt postings stay open a median of 38 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.2%30 days
This job: posted 12 days ago

SUMMIT One Vanderbilt median: 38 days open

The posting

Participez au lancement de la prochaine destination emblématique de Paris

SUMMIT Entertainment Venture crée une nouvelle génération de destinations immersives à travers le monde. Avec l’ouverture prochaine de SUMMIT Paris, nous donnons vie à un lieu unique où l’art, l’architecture, la technologie, l’hospitalité et le divertissement se rencontrent.

Notre objectif est simple : offrir une expérience spectaculaire et riche en émotions qui fasse de SUMMIT une destination incontournable pour les Parisiens, les visiteurs venus de toute la France et les voyageurs internationaux.

Dans le cadre de son lancement, SUMMIT Paris recherche un Directeur Guest Services pour rejoindre son équipe.

Description du poste

Relevant du VP, Guest Services, vous jouerez un rôle clé dans la création d’une expérience exceptionnelle pour nos visiteurs. En tant que leader opérationnel, vous aurez la responsabilité d’accompagner, développer et mobiliser les équipes sur le terrain afin d’offrir une expérience exceptionnelle pour nos visiteurs.

Nous recherchons une personne passionnée par l’expérience client, possédant un fort leadership, un esprit stratégique et la capacité de transformer les attentes des visiteurs en expériences inoubliables.

Ce que vous ferez :

Leadership et excellence opérationnelle

  • Diriger et accompagner les équipes Services aux visiteurs afin d’assurer une expérience exceptionnelle à chaque étape du parcours visiteur.
  • Superviser les opérations quotidiennes et veiller au maintien des plus hauts standards de service.
  • Agir comme principal point de liaison entre les équipes terrain et la direction.
  • Soutenir et développer les gestionnaires afin de favoriser leur réussite et leur évolution.
  • Assurer une communication efficace et proactive avec l’ensemble des partenaires opérationnels.

Expérience visiteur

  • Anticiper les besoins des visiteurs et mettre en place des solutions innovantes pour dépasser leurs attentes.
  • Gérer les situations complexes et les demandes escaladées avec professionnalisme et empathie.
  • Développer et améliorer continuellement les programmes de satisfaction, de fidélisation et de reconnaissance des visiteurs.
  • Analyser les commentaires et tendances afin d’identifier des opportunités d’amélioration continue.

Stratégie et amélioration continue

  • Utiliser les données et les retours d’expérience pour recommander et mettre en œuvre des initiatives à forte valeur ajoutée.
  • Participer activement à l’évolution des programmes, processus et standards de service.
  • Collaborer avec différents départements et partenaires afin de livrer une expérience fluide et cohérente.

Ce que vous apportez :

  • Master ou au moins 7 ans d’expérience requis, idéalement dans le tourisme, les loisirs ou l’hôtellerie.
  • Expérience démontrée en gestion et mobilisation d’équipes de service.
  • Solides compétences en leadership, communication et gestion des relations.
  • Excellente capacité à analyser les données, identifier des tendances et transformer les constats en actions concrètes.
  • Habileté à évoluer dans un environnement rapide et en constante évolution.
  • Expérience avec les outils Microsoft Office et les systèmes CRM, POS ou de billetterie.
  • Maîtrise du français et de l’anglais.
  • Une expérience internationale et la connaissance d’autres langues constituent des atouts.

Pourquoi nous joindre ?

  • L’occasion de jouer un rôle clé dans la création d’expériences uniques et mémorables.
  • Un environnement stimulant où l’innovation, le service et le travail d’équipe sont au cœur de la réussite.
  • La possibilité d’avoir un impact direct sur l’expérience des visiteurs et sur le développement des équipes.

SUMMIT Entertainment Ventures est un employeur engagé en faveur de l’égalité des chances et de la non-discrimination. Nous valorisons la diversité et l’inclusion, convaincus qu’elles constituent des leviers essentiels de performance et d’innovation.

-------------------------------------------

Be Part of the Launch of Paris’s Next Iconic Destination

SUMMIT Entertainment Venture is creating a new generation of immersive destinations around the world. With the upcoming opening of SUMMIT Paris, we are bringing to life a unique venue where art, architecture, technology, hospitality, and entertainment come together.

Our mission is simple: to deliver a spectacular and emotionally engaging experience that makes SUMMIT a must-visit destination for Parisians, visitors from across France, and international travelers alike.

As part of this exciting launch, SUMMIT Paris is seeking a Director, Guest Services to join our team.

Position Overview

Reporting to the Vice President, Guest Services, you will play a key role in creating an exceptional experience for every visitor. As an operational leader, you will be responsible for coaching, developing, and inspiring frontline teams to consistently deliver world-class guest experiences.

We are looking for a passionate guest experience professional with strong leadership skills, strategic thinking, and the ability to turn guest expectations into unforgettable moments.

What You'll Do

Leadership & Operational Excellence

  • Lead and support Guest Services teams to ensure an outstanding visitor experience at every stage of the guest journey.
  • Oversee daily operations and ensure the highest standards of service excellence are consistently maintained.
  • Serve as the primary liaison between frontline teams and senior leadership.
  • Coach and develop managers to foster their success, growth, and professional development.
  • Maintain effective and proactive communication with all operational partners and stakeholders.

Guest Experience

  • Anticipate guest needs and implement innovative solutions that exceed expectations.
  • Handle complex situations and escalated guest concerns with professionalism, empathy, and sound judgment.
  • Develop and continuously enhance guest satisfaction, loyalty, and recognition programs.
  • Analyze guest feedback and trends to identify opportunities for continuous improvement.

Strategy & Continuous Improvement

  • Leverage data and guest insights to recommend and implement high-impact initiatives.
  • Actively contribute to the evolution of programs, processes, and service standards.
  • Collaborate cross-functionally with various departments and partners to deliver a seamless and consistent guest experience.

What You Bring

  • Master's degree or a minimum of 7 years of relevant experience, ideally in tourism, attractions, entertainment, hospitality, or a related industry.
  • Proven experience leading, motivating, and developing service-focused teams.
  • Strong leadership, communication, and relationship management skills.
  • Excellent analytical abilities, with the capacity to identify trends and translate insights into meaningful actions.
  • Ability to thrive in a fast-paced, dynamic, and evolving environment.
  • Experience using Microsoft Office and CRM, POS, or ticketing systems.
  • Fluent in both French and English.
  • International experience and proficiency in additional languages are considered strong assets.

Why Join Us?

  • A unique opportunity to play a key role in creating memorable and one-of-a-kind experiences.
  • A dynamic environment where innovation, service excellence, and teamwork drive success.
  • The chance to make a direct impact on both the guest experience and the development of high-performing teams.

SUMMIT Entertainment Ventures is an equal opportunity employer committed to diversity and inclusion. We believe that a diverse workforce drives innovation and performance, and we are dedicated to fostering a respectful and inclusive workplace for all.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against SUMMIT One Vanderbilt's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on SUMMIT One Vanderbilt's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    SUMMIT One Vanderbilt's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.