Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 20 days ago

Technical Analyst

SUMMIT One Vanderbilt12 open roles

Where
Paris
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnical AnalystSUMMIT One Vanderbilt · Paris

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on SUMMIT One Vanderbilt's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market. SUMMIT One Vanderbilt postings stay open a median of 38 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.2%30 days
This job: posted 20 days ago

SUMMIT One Vanderbilt median: 38 days open

The posting

Rejoignez le lancement d'une nouvelle destination emblématique à Paris

SUMMIT Entertainment Venture développe une nouvelle génération de destinations immersives dans le monde. Avec l'ouverture prochaine de SUMMIT Paris, nous créons un lieu unique où se rencontrent art, architecture, technologie, hospitalité et divertissement.

Notre ambition est simple : offrir une expérience spectaculaire et émotionnelle qui fera de SUMMIT une destination incontournable pour les Parisiens, les Français et les visiteurs internationaux.

Dans le cadre de son lancement, SUMMIT Paris recherche d’un(e) technicien(ne) support utilisateur pour rejoindre son équipe.

Missions principales

  • Prend en charge l’analyse technique et le dépannage des matériels confiés aux utilisateurs SUMMIT Paris ;
  • Assure la qualification ainsi que la résolution des incidents, matériels comme logiciels, rapportés par les utilisateurs finaux via les différents canaux de communication mis à leur disposition (téléphone, email, ticket, in situ, etc.) ;
  • Travaille en étroite collaboration avec les utilisateurs finaux, et veille à leur satisfaction ;
  • Documente les pannes matérielles, leurs corrections ainsi que les installations ou suppressions conformément aux principes ITSM ;
  • Conduit une veille active des évolutions matérielles comme logicielles touchant le périmètre des utilisateurs finaux ;
  • Assure la formation des utilisateurs finaux sur un ensemble de sujets touchant la bureautique et l’utilisation au quotidien des équipements confiés ;
  • Installe, configure, teste, maintient, supervise et dépanne le parc informatique constitué par les ordinateurs fixes ou portables mis à disposition des utilisateurs finaux, ainsi que les périphériques, terminaux mobiles et logiciels associés ;
  • Contrôle la conformité du parc de licences en procédant à des audits logiciels réguliers ;
  • Analyse, diagnostique et résout les problèmes informatiques de niveau avancé pour diverses populations d’utilisateurs finaux. Recommande et met en œuvre les solutions matérielles correctives appropriées ;
  • Réalise et consigne l'inventaire de tous les écrans, ordinateurs, imprimantes, scanners et autres équipements ;
  • Suit l’évolution des performances des matériels et produit les statistiques et rapports associés ;
  • Installe, configure et teste des matériels basés sur divers systèmes d’exploitation ;
  • Est le point de contact des services de support tiers et des fournisseurs de matériel et de logiciels ;
  • Participe aux campagnes de renouvellement des parcs matériels et logiciels ;
  • Assure un support de premier niveau (qualification et dépannage basique) des incidents réseau, télécoms, audio/vidéo.

Profil recherché

Parcours académique et expérience professionnelle

  • Licence ou BUT SIO, ou domaines informatiques connexes ;
  • Minimum 2 ans d'expérience dans un rôle à forte composante support.

Compétences relationnelles

  • Excellentes capacités à communiquer, à l’oral comme à l’écrit ;
  • Etat d’esprit orienté résultats.

Compétences techniques requises

  • Expérience éprouvée : administration Windows, administration Microsoft Intune, Windows Configuration Management, déploiement d’ordinateurs fixes et portables, empaquetages d’applications, administration de flottes mobiles (MDM), technologies diverses employées sur les postes de travail ;
  • Bonnes compréhension : LAN/WAN, technologies audio/vidéo.

Compétences techniques souhaitables

  • Certification(s) Microsoft ;
  • Certifications CompTIA (A+, Network+, Cloud+, Security+, Server+) ou equivalent (CCENT, CCNA, Azure Fundamentals, …) ;
  • Première expérience avec un système de gestion de tickets. ZenDesk serait un plus.

SUMMIT Entertainment Ventures est un employeur engagé en faveur de l’égalité des chances et de la non-discrimination. Nous valorisons la diversité et l’inclusion, convaincus qu’elles constituent des leviers essentiels de performance et d’innovation.

-------------------------------------------------------------------------------------------------

Be part of the launch of Paris’s next iconic destination

SUMMIT Entertainment Venture is creating a new generation of immersive destinations around the world. With SUMMIT Paris opening soon, we’re bringing to life a one-of-a-kind venue where art, architecture, technology, hospitality, and entertainment come together.

Our goal is simple: to deliver a spectacular, emotionally engaging experience that makes SUMMIT a must-visit destination for Parisians, visitors from across France, and international travelers alike.

As part of its launch, SUMMIT Paris is looking for a Technical Analyst to join its team.

Key Responsibilities

  • Responsible for technical analysis and troubleshooting of end-user technology issues for SUMMIT Paris;
  • Respond to associate service calls – via various permitted communication channels like emails, phone calls, tickets, walk-ups, etc. - to troubleshoot and resolve those Work with end users to identify and resolve issues with computer hardware and software;
  • Work hand-in-hand with end users, ensuring end user satisfaction;
  • Document instances of hardware failures, repairs, installations, and removal utilizing ITSM;
  • Maintain up-to-date knowledge of hardware and software specifications;
  • Provide training on computer operation and other issues to end users;
  • Install, configure, test, maintain, monitor, and troubleshoot end user workstation or laptop hardware, connected peripheral devices, and supported mobile devices, associated workstation software;
  • Conduct audits of unlicensed software;
  • Perform analysis, diagnosis, and resolution of complex computer problems for a variety of end users and recommend and implement corrective hardware solutions;
  • Collect and report inventory of all monitors, computers, printers, scanners, and other equipment;
  • Monitor and test computer performance and provide computer performance statistics and reports;
  • Construct, install, and test customized configurations based on various platforms and Operating Systems;
  • Act as a liaison with third-party support and hardware / software vendors;
  • Participate in equipment refresh tasks as necessary;
  • Basic Telecommunication, Networking, and Audio/Video Support/Troubleshooting.

Skills and Qualifications

Education and Experience

  • Bachelor’s degree (BA/BS) from four-year college or university in Information Systems or Computer 2+ years of relevant experience in technical support position.

Soft Skills

  • Must demonstrate strong verbal and written communication skills;
  • Results-driven

Hard Skills and/or Abilities

  • Experience with: Windows Operating System, Windows Configuration Management, Desktop/Laptop Deployment, Microsoft Intune administration, technologies used in End User Computing, Windows Administration, software package testing. Mobile Device Management.
  • Good understanding of LAN/WAN networks and Audio / Visual technologies.

Preferred Qualifications

An ideal candidate would also have the following qualifications, or equivalent skills:

  • Microsoft Certified.
  • CompTIA Certifications (A+, Network+, Cloud+, Security+, Server+).
  • Familiarity with Zendesk and/or other Help Desk ticketing system.

SUMMIT Entertainment Ventures is an equal opportunity employer committed to diversity and inclusion. We believe that a diverse workforce drives innovation and performance, and we are dedicated to fostering a respectful and inclusive workplace for all.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against SUMMIT One Vanderbilt's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on SUMMIT One Vanderbilt's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    SUMMIT One Vanderbilt's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.