The posting
Warranty Administrator II Non-Exempt Job Summary: The Warranty Administrator II is responsible for managing the warranty process for products or services offered by the company. This role involves overseeing the entire warranty lifecycle, from initial claim submission to final resolution, ensuring compliance with manufacturer guidelines and company policies. The Warranty Administrator works closely with customers, service departments, and suppliers to facilitate efficient and accurate warranty processing. Essential Functions:
Review and process warranty claims submitted by customers, verifying eligibility based on company policies and product warranties. Ensure all necessary documentation (e.g., proof of purchase, photos, and defect details) is provided and meet the required standards. Enter warranty claim information into the warranty management system and ensure accurate data entry for tracking and reporting. Liaise with suppliers, manufacturers, and service providers to process warranty claims and initiate product replacements or repairs. Maintain positive relationships with external partners and vendors to ensure smooth claim resolutions and adherence to warranty terms. Track and manage product returns and repairs, ensuring that warranty claims are handled efficiently, and products are returned or replaced in a timely manner. Maintain up-to-date records of all warranty claims, customer interactions, and resolutions in the warranty management system. Ensure that warranty-related documentation is complete, accurate, and in compliance with company policies. Prepare and generate reports on warranty claims, trends, and claims history for management analysis. Work with the inventory team to verify defective products returned under warranty and process them for replacement or repair. Assist with inspecting returned products to verify the root cause of defects or failures and assess whether the product qualifies for a warranty claim. Identify and track recurring product issues or warranty trends and report findings to management. Work with internal departments to investigate product failures, defects, and trends to recommend preventive measures and product improvements. Provide regular reports to management regarding warranty claims, costs, and any potential improvements to warranty procedures. Ensure compliance with warranty policies, industry standards, and legal requirements, keeping up with any changes in laws or warranty regulations. Handle administrative tasks related to warranty claims, including filing, correspondence, and updating warranty policy documents. Support the warranty department in handling high volumes of claims during peak times, ensuring that all claims are processed in a timely manner.
Maintain satisfactory attendance. Performs other related duties as assigned.
Supervisory Responsibilities:
None.
Qualifications: Minimum Qualifications:
Two years of experience in warranty administration or a related field, with a proven track record of managing and processing warranty claims effectively. Ability to lift up to 15 pounds. Ability to perform all essential functions of the job description.
Preferred Qualifications
Experience with warranty claims processing, product returns, or working with manufacturers/suppliers is highly desirable. Strong attention to detail and high level of accuracy in data entry and documentation. Excellent communication skills, both written and verbal. Ability to handle multiple tasks, prioritize work effectively, and meet deadlines. Strong organizational and problem-solving skills. Proficiency in Microsoft Office Suite (Excel, Word, Outlook). Experience with warranty management software or ERP systems.
Physical Requirements:
Frequently stands, walks, sits; uses hands; frequently reaches with hands and arms; frequently talks and hears. Occasionally climbs or balances; occasionally stoops, kneels, crouches, squats or crawls; occasionally lifts up to 15 pounds. Prolonged periods sitting at a desk and working on a computer.
Work Environment/Noise:
Office setting, typically within the warranty department. Climate controlled. Noise level is quiet to moderate.
Employee Benefits Include:
Medical Insurance Dental Insurance Vision Insurance Employer Paid Life Insurance Employer Paid AD&D 401k (with Employer match) Vacation Package Tenure recognition and awards Vehicle Purchase Discount Program Vehicle Service Discount Program Golf Benefits at Maderas Golf Club (subject to qualification)
If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check. Sunroad is committed to providing reasonable accommodations to qualified individuals with disabilities to ensure equal employment opportunities and access to all programs, services, and activities. If you require accommodations to participate in the application process or to perform the essential functions of the job, please contact the HR Department to discuss your needs confidentially. We will work with you to identify appropriate accommodations based on your specific circumstances and in compliance with applicable laws. We are an Equal Opportunity Employer (M/F/D/V) and maintain a drug-free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check. Sunroad is an Equal Employment opportunity and Affirmative Action Employer. We are committed to providing equal opportunity in all of our employment practices, including selection, race (including traits historically associated with race such as hair texture and protective hairstyles such as braids, locks, and twists); religion; religious creed; religious dress/grooming; color; age (40 and over); sex; sexual orientation; gender; gender identity (meaning a person’s identification as male, female, a gender different from the person’s sex at birth, or transgender); gender expression (including a person’s gender-related appearance or behavior, whether or not stereotypically associated with the person’s sex at birth); national origin; ancestry; citizenship status; uniform service member status; military or veteran status; marital status; pregnancy; childbirth; medical conditions related to pregnancy, childbirth, or breast feeding; medical condition (including cancer related or HIV/AIDS related); handicap; physical disability; mental disability; genetic characteristics; genetic information; or any other protected status in accordance with the requirements of all federal, state and local laws. Our Equal Employment Opportunity Policy applies equally to interns and volunteers.
