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Open nowPosted 9 days ago

Onboarding Specialist

Supermetrics Referrals

Where
Dublin, Ireland; Helsinki, Uusimaa, Finland
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Your applicationOpen nowOnboarding SpecialistSupermetrics Referrals · Dublin, Ireland; Helsinki, Uusimaa, Finland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Supermetrics Referrals's own form.

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The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 9 days ago

The posting

About the role

Supermetrics helps marketing teams get their data out of the platforms they advertise on and into the tools where they report and make decisions. Most of our customers start on their own through self-serve. Some of them get stuck along the way, and today we can't reliably tell which ones are stuck and which ones are simply moving at their own pace.

This role exists to change that. You will own proactive outreach to self-serve customers during onboarding, and you will assist in delivering onboarding for our 1:1 approach. You will also help build the model that decides which customers need which kind of support. That model is being built now, so you will shape it rather than inherit it.

What you will do

  • Run risk-based outreach to self-serve customers. This covers one-to-many communications for most customers and one-to-one contact where a customer's potential warrants it.
  • Diagnose why a customer is stuck. It could be a technical blocker, a use case mismatch, or not yet understanding the value. Hand genuinely technical issues to our Implementation Architects with clear context.
  • Help design and refine the risk-tiering model that triggers outreach, and give input on the AI and agentic tooling that supports customers getting started.
  • Feed patterns you see back to Product, Support and Customer Success, so that fixable friction gets fixed rather than repeated.
  • Assist in the delivery of 1:1 onboarding where needed.

What you will bring

  • Ideally 1-2 years in a customer-facing role, such as sales development, onboarding, customer success or technical support.
  • Familiarity with performance marketing and the tooling used such as ad platforms, analytics tools and reporting destinations will be a huge plus!
  • Comfort using data to spot trends and prioritise your own time across a large book of customers.
  • Clear, plain written communication, since much of your outreach will reach many customers at once.
  • Curiosity about automation and AI, and a practical view of where a person adds more value than a sequence does.

Nice to have

  • Experience with a CRM system
  • A background at a marketing agency or in-house marketing team.
  • A second European language.

What success looks like in the first six months

  • Self-serve and Scaled customers are visible to the team every week, rather than only surfacing when they churn.
  • A first version of the risk-tiering model is agreed and in use.

Benefits we offer…

  • Competitive compensation package, including equity
  • Great work equipment, and home office allowance for those working in our fully remote locations
  • Health care benefit and leisure time insurance
  • Annual 1000 euros of personal learning budget
  • Sports and wellbeing allowance

Benefits may vary depending on location.

Hear why our team likes it here at supermetrics.com/careers/life-at-supermetrics.

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  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Supermetrics Referrals's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Supermetrics Referrals's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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