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Open nowPosted 2 days ago

Onboarding Specialist

Cents7 open roles

Pay
$70,000 – $75,000 a year
Where
New York, NY
Work mode
Hybrid
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Your applicationOpen nowOnboarding SpecialistCents · New York, NY

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cents's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. Cents postings stay open a median of 50 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 2 days ago

Cents median: 50 days open

The posting

About the Role

Key Responsibilties

  • Get new operators live on Cents POS as quickly as possible so they can start placing orders and transacting right away
  • Train operators and their teams on how to use all Cents products, and show them the value of each one so they get started as soon as possible
  • Teach operators how to edit their websites and set up their own configurations across Cents products, including new products as they launch
  • Lead live training sessions over Zoom
  • Serve as the main point of contact for customers during onboarding, keeping them informed of status, timelines, and next steps
  • Monitor progress and address roadblocks for operators completing self-service onboarding
  • Work with the Implementation team to make sure each account is configured correctly before training begins
  • Manage the handoff to each customer's Customer Success Manager once they are live
  • Provide incredible customer service during every interaction with clients
  • Share customer feedback with the Product team and represent the voice of our customers
  • Ad hoc responsibilities as needed

Requirements

  • B.A, B.S. or equivalent degree
  • At least 6 months to 1 year of customer service, customer success, or inside sales experience
  • Experience in SaaS and CRM platforms is preferred, but not required
  • Tech-savviness with an ability to conduct presentations virtually using Zoom and troubleshoot any complications that arise as a result
  • Organizational skills, detail, and task-oriented
  • Excellent written and verbal communication skills
  • Self starter & Team player mindset
  • Ability to work effectively in a fast paced environment

Nice to Haves

  • Experience training or onboarding customers on software, either virtually or in person
  • Comfort explaining technical products to customers with any level of tech experience
  • Familiarity with the laundry, dry cleaning, or small business services industry

If you love helping people, enjoy teaching, and want to be the reason a small business owner feels confident on day one, we'd love to hear from you.

About Cents

Cents is a New York-based technology company building the leading platform for the $40+ billion laundry and dry cleaning industry, helping laundromats, dry cleaners, and garment care businesses start, manage, and grow. We're backed by top-tier investors including Bessemer, Camber Creek, and Sumeru Equity Partners, and we were just ranked No. 101 on the Inc 5000 for 2026. Our team is full of passionate technology experts obsessed with supporting and empowering small business owners, and we're just getting started. If you want to help elevate an entire industry, this is where that happens.

Benefits Overview

We offer great compensation packages, and comprehensive health benefits, & believe in a strong cohesive team atmosphere. Our laundry stipend, gym stipend and access to learning opportunities from our team and network of advisors, and investors are just the starting point!

  • Equity Options
  • Unlimited PTO and 12 Paid Holidays
  • Gym, Laundry and Work-from-home/Commuter stipend
  • Parental leave – Up to 14 weeks fully paid for new parents
  • Health benefits, including medical, dental, vision, mental health support, parental leave, life and AD&D insurance, and disability
  • 401(k)

Cents is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, medical condition, genetic information, marital or familial status, pregnancy or pregnancy-related conditions, military or veteran status, citizenship or immigration status, arrest or conviction record, domestic violence victim status, or any other characteristic protected by applicable federal, state, or local law.

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