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Open nowPosted today

Customer Service Manager

Supply Chain

Pay
$70,000 – $98,000 a year
Where
Indianapolis, IN, US
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Your applicationOpen nowCustomer Service ManagerSupply Chain · Indianapolis, IN, US

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Supply Chain's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.1%7 days
  4. 21.1%14 days
  5. 35.8%30 days
  6. 59.0%60 days
This job: posted today

The posting

Customer Service Manager

?The Customer Service Manager role has a national salary range of $70,000 - $98,000.

For roles within California the range is $75,000 - $104,000 and Washington is $81,000 - $104,000.

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, General Bonus Plan, 401K and a generous PTO policy.

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you’re looking for change, and you’re ready to make changes … we’re looking for you.

DHL Supply Chain is a world-class company, and we hire world-class people. People who aren’t afraid to work hard – in fact, people who want to work hard.

Job Description

Functions as the liaison between the customer and site operational management and resolves issues for the customer. Achieves balance between customer requirements and DHL Supply Chain's needs. Functions as the main interface to the customer and helps in maintaining a good relationship with the customer. Champions and monitors customer satisfaction.

• Ensure customer contract requirements are administered as applicable within the Customer Service staff

• Ensure customer initiatives, special processes, data requests are fulfilled consistently, timely, and without impact to the daily work processes

• Serve as key contact with customer groups, including development and deployment of new or revised processes to meet customer goals and satisfaction

• Report on key support areas of account performance

• Develop/implement corrective action plans as necessary

• Develop department goals/metrics and assist with individual goals as necessary, to align with company, site and customer objectives

• Participate in on-site management team meetings and account / site / customer committee meetings

• Ensures execution of CIP workshop action plans, projects and best practice sharing

Required Education and Experience

• Bachelor’s degree or equivalent experience, preferred

• 2-4 years of experience in a management position, required

• 1-3 years of experience in the logistics industry, preferred

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.

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One press. We do the rest.

  1. A CV for this posting

    Written against Supply Chain's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Supply Chain's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Supply Chain's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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