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Open nowPosted 12 days ago

Customer Service Supervisor

Supply Chain

Pay
$60,000 – $80,000 a year
Where
Waddell, AZ, US
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Your applicationOpen nowCustomer Service SupervisorSupply Chain · Waddell, AZ, US

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Supply Chain's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 12 days ago

The posting

Customer Service Supervisor

?The Customer Service Supervisor role has a national salary range of $60,000 - $80,000.

For roles within California the range is $70,304 - $90,000 and Washington is $80,169 - $90,000.

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy.

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you’re looking for change, and you’re ready to make changes … we’re looking for you.

Job Description

Coordinate and supervise the shift. Support staff activities on a daily and weekly basis. Provide an interface to the customer and follow up with operations to address customer issues. Review customer complaints with the warehouse management and/or transportation.

• Execute daily customer contract requirements and identify accessorial activity

• Interact with customer groups, as necessary, and provide first line of escalation for customer service issues

• Ensure necessary documentation is completed and filed according with company and customer guidelines

• Provide professional, safe, fair and secure work environment and direct daily activities

• Lead support staff to increase productivity via improved work processes and associate development

• Administer associate recognition programs as outlined in company/account/site guidelines

• Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished

• Manage and assist support staff in fulfilling daily business requirements and participate in collection of data for performance measurement

• Evaluate performance variances to identify root cause, develop corrective action plan for review with manager and implement approved action plans

• Ensure value-added services for customers are completed as required

Required Education and Experience

• Bachelor’s degree or equivalent experience, required

• 1-3 years of experience in a lead / supervisory / management position, required

• 1-2 years of logistics industry experience, preferred

• Previous customer service and operations background, required

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.

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  1. A CV for this posting

    Written against Supply Chain's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Supply Chain's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Supply Chain's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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