Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 3 days ago

IT Desktop Technician

Surgo PTY Ltd104 open roles

Where
Cape Town, Western Cape, South Africa
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIT Desktop TechnicianSurgo PTY Ltd · Cape Town, Western Cape, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Surgo PTY Ltd's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

An opportunity exists at DENIS for a IT Support Technician

DENIS is seeking a reliable and solutions-driven IT Support Technician to provide first-level technical support and ensure the smooth day-to-day operation of their IT environment. The successful candidate will be responsible for assisting users with hardware and software-related queries, managing helpdesk requests, maintaining IT assets and documentation, and ensuring that support requests are resolved within agreed service levels.

This role requires a strong customer-service mindset, excellent problem-solving abilities, attention to detail, and the ability to remain calm and effective in a fast-paced environment. The ideal candidate will be technically capable, adaptable, and comfortable working both independently and as part of a team.

Key Performance Areas

  • Provide first-level user support for all hardware and software requests logged via helpdesk
  • Maintain and classify all requests that are made on the internal helpdesk and ensure are put into correct workflow
  • Ensure that all the tickets on the helpdesk are within the predetermined SLA times
  • Complete Asset Management Audit for all PC's, Monitors and Laptops
  • Ensure the environmental checklist is complete daily and to be sent to line manager
  • Ensure that all standard operating procedures and change requests are created and filed
  • Controlling access permissions and privileges
  • Problem-solving and troubleshooting skills are paramount so that you can figure out exactly what is causing the hardware and software issues
  • Strong customer service and listening skills to understand a customer's problems so that you can help them, even when they are frustrated
  • Part of a standby support schedule
  • Strong ability to multi-task and prioritise
  • Creative thinking out of the box & open to new ideas & innovative ways of working
  • Ability to work after hours

Skills and Experience: Essential Requirements

  • Excellent communication and interpersonal skills are essential
  • Follow reasonable and lawful instructions
  • Fluent in English, the business language
  • Concise and accurate communication with proficiency in English (written, verbal and presentation)
  • Attention to sound etiquette is essential
  • Adapting and coping in stressful situations is vital
  • Interpersonal skills and working in a team and being able to manage using emotional intelligence
  • Delivering quality results

Additional requirements that would be advantageous

  • Senior Certificate (NQF4), Minimum
  • A+
  • N+
  • MCSE
  • Minimum 2 years' technical experience
  • Computer literacy essential with a passion for technology and problem solving

Closing date for application: 30 September Email CV to: [email protected] Salary: Market related Hybrid position, office located at Century City, Cape Town

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Surgo PTY Ltd's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Surgo PTY Ltd's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Surgo PTY Ltd's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.