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Open nowFirst seen 4 days ago

Italian Customer Service Representative WFH

Surgo PTY Ltd104 open roles

Where
Cape Town, Western Cape, South Africa, Remote
Work mode
Remote
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Your applicationOpen nowItalian Customer Service Representative WFHSurgo PTY Ltd · Cape Town, Western Cape, South Africa, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Surgo PTY Ltd's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Seasonal Contract 4 months

Location: Remote, Cape Town, South Africa

Salary: R22,000 per month Incentives:

  • R1,500 Performance Incentive
  • R1,500 Loyalty Bonus (for completing the contract)
  • Shift Allowance (for hours worked after 6pm)

Join Our Team!

Are you passionate about delivering outstanding customer service?

Do you speak Italian fluently and enjoy helping people?

We are looking for enthusiastic Italian-speaking Customer Service Advisors to join a Work from Home team on a seasonal contract. As the first point of contact for our client's premium customers, you'll represent an international brand known for its exceptional service and quality.

What You'll Be Doing:

  • Act as a brand ambassador, delivering first-class service via phone, email, social media, and live chat.
  • Handle customer queries, complaints, returns, exchanges, and order status updates with empathy and efficiency.
  • Aim for first-contact resolution, while keeping customers informed and satisfied throughout.
  • Work to meet and exceed personal KPIs and service level agreements (SLAs).
  • Update customer records with accurate, concise information.
  • Raise any operational issues or suggestions for improvement with management.

What We're Looking For: Essential:

  • Fluent in Italian (written and spoken)
  • A passion for delivering exceptional customer service
  • Strong interpersonal and communication skills
  • Ability to multitask and work under pressure
  • Excellent problem-solving abilities
  • Solid IT proficiency
  • A team player with a positive, proactive attitude
  • Previous customer service experience

Desirable:

  • Experience in a contact centre environment
  • Familiarity with high-end fashion brands or an interest in fashion
  • Experience with CRM systems and online support channels

Working Hours:

  • Rotational Shifts: 10:00 to 19:00 or 11:00 to 20:00
  • Shift allowance applies after 18:00

Why Join Us?

  • Work from the comfort of your home
  • Competitive salary & performance incentives
  • Training and support provided
  • Be part of a diverse, dynamic team committed to delivering excellence

How to Apply:

If you're ready to join a supportive, fast-paced environment and represent a leading global brand, apply today!

Please submit your CV via this job board and quote "Italian Customer Service Advisor (Work from Home Seasonal Contract)" in the subject line or email body.

For further information, contact [email protected]

Surgo (Pty) Ltd is committed to Employment Equity and diversity. We encourage applications from all backgrounds, including candidates with disabilities.

Please note: Due to high application volumes, if you do not hear back from us within three months, your application was not successful. We will keep your CV on file for future opportunities unless instructed otherwise.

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One press. We do the rest.

  1. A CV for this posting

    Written against Surgo PTY Ltd's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Surgo PTY Ltd's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Surgo PTY Ltd's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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