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Open nowPosted 17 hours ago

Customer Success Manager - Commercial Real Estate

SwiftConnect2 open roles

Where
United States
Work mode
Remote
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Your applicationOpen nowCustomer Success Manager - Commercial Real EstateSwiftConnect · United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on SwiftConnect's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.8% of postings close within 7 days. Measured by our own scanner across the market. SwiftConnect postings stay open a median of 8 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.8%7 days
  4. 20.6%14 days
  5. 35.6%30 days
  6. 58.4%60 days
This job: posted 17 hours ago

SwiftConnect median: 8 days open

The posting

At SwiftConnect, we are the trailblazers of the connected access network for places and spaces. Our passion lies in unifying identity and physical access into one effortless experience, replacing friction with fluidity and connecting systems and spaces into one unified, flexible network. We specialize in powering the next generation of connected access experiences, serving the needs of commercial real estate owners and enterprises spanning various leading industries.

The platform connects existing physical access systems, identity providers, and IT ecosystems into one open, unified network, replacing friction with fluidity.

Our mission is to connect people to the right place at the right time. Behind our cutting-edge solutions, you’ll find a tech-savvy team relentlessly driven by the company’s mission. We’re problem-solvers with unshakable grit and an entrepreneurial mindset that keeps us ahead of the curve. When you step into SwiftConnect, you’re not just applying for a job, you’re seizing the opportunity to redefine the future by helping people achieve Effortless Access, Everywhere..

The Perfect Match

Your Impact

  • Manage and grow relationships with assigned base building accounts
  • Drive product adoption and expansion within Owner portfolios and individual buildings
  • Lead initiatives to enable base building wallet credentials for all tenants
  • Manage tenant expansion efforts ("Street-to-Seat") within assigned accounts
  • Lead landlord renewal efforts in coordination with internal teams
  • Ensure timely renewals and high customer satisfaction across all assigned properties
  • Build and maintain strong local relationships with strategic partners, including CRE partners, HID, Allegion, Wavelynx, Apple, and Google
  • Serve as the go-to liaison for property managers, asset managers, and operational teams
  • Support corporate-level relationships alongside SwiftConnect leadership as needed
  • Conduct 8–10 customer meetings per week, with a strong preference for in-person engagements
  • Host and coordinate on-site property events, product launches, and tenant activations
  • Act as the face of SwiftConnect at key property events and partner functions
  • Maintain an accurate and up-to-date sales pipeline, ensuring timely tracking of opportunities, renewals, and expansion efforts
  • Regularly update internal systems, including Salesforce, to reflect account activity, meeting outcomes, and pipeline status
  • Collaborate cross-functionally with product, sales, and customer success teams to ensure alignment on account strategy and execution

The Winning Formula

  • 5+ years of experience in account management, customer success, or business development, ideally within PropTech, Real Estate, or SaaS
  • Proven track record of managing enterprise or multi-site accounts
  • Strong relationship-building and interpersonal skills
  • Experience working with commercial real estate stakeholders (owners, property managers, asset managers)
  • Knowledge of access control, digital credentials, or related technologies is a plus
  • Ability to travel
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    The review screen in CV Rocket: how each CV was read, round by round.

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    An application in CV Rocket: every answer filled in on the employer's form.

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