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Open nowPosted 2 days ago

Service Support Specialist

Swire Coca-Cola154 open roles

Where
Tempe, AZ, USA
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Your applicationOpen nowService Support SpecialistSwire Coca-Cola · Tempe, AZ, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Swire Coca-Cola's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Swire Coca-Cola postings stay open a median of 20 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 2 days ago

Swire Coca-Cola median: 20 days open

The posting

What does a Service Support Specialist do at Swire Coca-Cola? The Service Support Specialist is responsible for efficiently routing reactive service requests and appointments to technicians on a day-to-day basis. The dispatcher will confirm the work requested, gathering all necessary information while communicating with technicians, Field Service Directors and Supervisors in a timely manner.

Responsibilities:

Review all incoming reactive service appointment requests in a timely manner for accurate routing Ensuring all high priority calls are scheduled and dispatched within 30 minutes of receiving Scheduling all other service appointments within 24 hours of receiving Include additional notes/documentation to work orders, emails and advise technicians of updateEnsuring all technicians scheduled have work available and dispatched during their shift Communicating to the appropriate department and team members using multiple resources throughout the day. Including issues relating to incomplete or roll over activity Dispatchers are responsible for technician service routes and call movements. Utilizing Optimization while dispatching a technician’s route. Scheduling routes based on call priority, technician availability, skill set, geographical location of customer, and duration needed for each activity and travel time between work orders. Monitoring daily activity 24-hour hold, hold for parts, postponed and on hold activities for next action. Answering multiple phone lines (afterhours and weekends if scheduled). Creating local work orders for customers via Zoom. Escalating and prioritizing urgent calls. Monitoring and responding to incoming emails, Teams IM, text and/or calls relating to service support requests.

Requirements:

High school diploma or GED Experience in logistic routing and dispatching Working from the office weekly with occasional days from home Working weekends, holidays and after hours as needed Sales Force and Field Service Lightning (FSL) experience preferred Microsoft Office including Teams, Outlook, Excel, Word and Zoom

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