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Open nowPosted 25 days ago

Client Service Representative

Swissquote42 open roles

Where
Luxembourg
Work mode
On site
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Your applicationOpen nowClient Service RepresentativeSwissquote · Luxembourg

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Swissquote's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. Swissquote postings stay open a median of 27 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 25 days ago

Swissquote median: 27 days open

The posting

Company Description

As a leading provider of online financial services, Swissquote Group offers innovative solutions and comprehensive services to meet the wide-ranging demands of its global clients.

With an Online Trading Platform linked to more than 60 stock markets in over 40 countries, including off-exchange trading in derivative products, Swissquote offers simple, rapid, online trading in shares, bonds, funds, options, futures, warrants, ETFs, Structured Products, forex and cryptocurrencies.

Swissquote Group is listed on the SIX Swiss Exchange (symbol: SQN) and employs 1,000 professionals at its headquarters in Gland (Switzerland) and offices in Zurich, Bern, Dubai, Hong Kong, London, Luxembourg, Malta and Singapore.

Job Description

n your daily duties, you will:

  • Ensure the highest levels of client satisfaction, by providing prompt support and resolution of issues and reliable execution of client instructions in a consistently courteous, friendly and polite manner
  • Provide product and market information within the scope of ‘execution-only’ servicing
  • Proactively identify opportunities to delight clients, and offer additional services that may be suitable for the client’s needs
  • Coordinate activities with other representatives and departments, and contribute to the development of platform, service and procedure enhancements
  • Understand and adhere to industry regulations and company policies, particularly with regards to MiFID, anti-money laundering, anti-terrorist financing and privacy,
  • Treat clients fairly at all times.

Qualifications

You have:

  • Previous experience in achieving customer satisfaction, especially in a financial services context , preferred
  • A strong interest for financial product and markets, including stocks, ETFs, investment funds, CFDs, derivatives, and cryptocurrencies
  • Excellent communication – verbal and written – skills
  • Fluency in English an German. French is also desirable
  • A Bachelor’s degree or equivalent practical experience
  • Familiarity with office software and phone systems a plus
  • Prior experience in handling customer requests and complaints
  • A proven passion for understanding, helping and servicing customers
  • You are particularly skilled at listening, communicating, showing empathy, and being persuasive

Additional Information

  • A comprehensive benefits package including annual performance bonus, occupational pension scheme, share plan, concierge services, 34.5 paid holidays, and more
  • A great work environment in our offices located at Luxembourg’s Kirchberg financial district. Complementary fruit, tea and coffee
  • Opportunities to develop your knowledge of financial products and markets including equities, funds, derivatives, cryptocurrencies and more
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  1. A CV for this posting

    Written against Swissquote's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Swissquote's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Swissquote's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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