Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 7 days ago

Customer Account Management - Mgr Customer Billing and Rev Ops

Sydney Water23 open roles

Where
1 Smith St, Parramatta NSW 2150, Australia
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Account Management - Mgr Customer Billing and Rev OpsSydney Water · 1 Smith St, Parramatta NSW 2150, Australia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Sydney Water's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Sydney Water postings stay open a median of 20 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 7 days ago

Sydney Water median: 20 days open

The posting

Full-time permanent role based in Parramatta. Hybrid work model offering flexibility and work-life balance. Collaborative team environment with opportunities to grow and develop.

About The Role This role is responsible for ensuring customers are billed accurately and on time while overseeing payment processing and revenue collection management. You will lead the operational delivery of billing and collection services, manage key customer and billing systems, and drive continuous improvements to enhance the customer experience. This is a critical role in building customer trust and supporting Sydney Water's reputation through best-practice billing services. Responsibilities:

Lead Sydney Water’s customer billing and revenue functions, ensuring accurate, timely, and customer-focused service delivery. Develop and execute the Customer Billing & Revenue roadmap aligned with business strategy and customer experience objectives. Drive continuous improvement initiatives, leading change and enhancing billing, payment, and revenue collection processes. Oversee billing operations, including the delivery of millions of customer bills annually, while promoting on-time payment through effective invoicing channels. Lead the strategy for collection to outstanding debt Manage critical billing and customer systems, including SAP ISU and CRM, ensuring successful implementation of system enhancements and pricing changes. Manage a large budget and input into forecasting Monitor contractor and supplier performance across print, banking, mail, and payment services, ensuring compliance, operational excellence, and value for money.

About You

Proven leadership experience with 7+ years managing large, high-volume customer service or revenue functions. Degree qualification in business, IT, accounting, finance, or other related field or business or experience deemed equivalent. Strong background in billing, , utilities, banking, finance and revenue collection environments. Experienced in leading change, driving cultural transformation, and streamlining business processes. A track record of delivering to strict deadlines Skilled in building relationships with stakeholders, contractors, and unions, influencing outcomes across complex environments. Strong knowledge of billing systems, CRM platforms, and SAP, with a focus on continuous improvement. Experienced in managing large multi discipline teams Strategic and people-focused leader with experience in risk management, team development, and delivering customer-focused outcomes.

Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check and a medical assessment either online or in person.

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.

Applications close Tuesday 3rd November at 11.59 AEST We support you throughout the application process and can provide adjustments where required. For more information, please contact Ranya Kumar, Talent Acquisition Partner at [email protected] Please refer to the JOB PROFILE for full role accountabilities. Dive into Our Great Benefits:

Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately. Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being. Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success. 24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal. Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans. Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance. Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW. Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. Your personal information may also be used to establish a Dayforce talent profile. Your personal information will be collected in accordance with Dayforce’s Terms and Privacy Policy and Sydney Water’s Privacy Collection Statement – recruitment. Please note as part of the application process, you will be asked to undergo background checks which include a criminal history check.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Sydney Water's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Sydney Water's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Sydney Water's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.