Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 11 days ago

Customer Support Officer

Sydney Water23 open roles

Pay
$91,692 a year
Where
1 Smith St, Parramatta NSW 2150, Australia
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Support OfficerSydney Water · 1 Smith St, Parramatta NSW 2150, Australia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Sydney Water's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Sydney Water postings stay open a median of 20 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 11 days ago

Sydney Water median: 20 days open

The posting

Join our supportive Business Customer team in a fast paced and exciting role Located at Parramatta and another Sydney Water office. EA Level 7 $91,691.54 base salary + Super (35 hour week 9 day fortnight)

Are you passionate about delivering exceptional service? Join Sydney Water as a Customer Support Officer and play a key role in supporting our business customers with Sydney Waters suite of products and services. About The Role This role will be at the heart of our business customer operations, managing high volumes of correspondence, and ensuring seamless day-to-day office administration. You’ll also engage proactively with customers, helping them navigate important services like trade waste and backflow containment. Responsibilities:

Deliver Exceptional Service: Provide high-quality support to business customers, ensuring all interactions meet Sydney Water’s service standards, including response times Build Strong Relationships: Collaborate effectively with internal teams, consultants, and service providers to streamline customer experiences. System & Process Support: Assist users with Sydney Water systems (e.g., WasteID, Tapin), manage customer correspondence and applications, and ensure data accuracy. Customer Enquiry Management: Respond to high-volume enquiries via centralised inboxes, involving team members when needed for resolution. This includes responding to customers via telephone and email and managing service requests issued by other internal teams. Compliance & Billing Oversight: Support device compliance follow-ups, manage exceptions in SAP, and resolve trade wastewater billing queries with precision.

About You: We’re looking for well-developed critical thinking skills and initiative combined with a keen eye for detail. In addition:

A customer centric mindset and strong written and verbal customer communication skills A willingness to learn and swiftly understand new concepts and new systems. Able to work on multiple work streams with competing priorities to ensure overall targets and KPIs are met with a highly pro-active nature. Work autonomously and use critical thinking to resolve customer queries with existing processes Able to work with SAP CRM, ISU, Fiori and other systems as required. A positive Team mentality to contribute to a great team culture.

Does this sound like you? Apply now ensuring your Cover Letter highlights how your skills and experience meet the criteria above. Applications close Thursday 29th October at 11.59 AEST We support you throughout the application process and can provide adjustments where required. For more information, please contact Marc Evans, Talent Acquisition Partner at [email protected] Please refer to the JOB PROFILE for full role accountabilities. Dive into Our Great Benefits:

Competitive Remuneration: We'll ensure your skills and contributions are recognised and rewarded. Hybrid Work Environment: A flexible balance of office collaboration and remote working. Continuous Professional Growth: Access to leadership and development programs to support your career. 24/7 Wellbeing Support: Free and confidential wellbeing services for you and your family through our Employee Assistance Program. Discounted Private Health Insurance: Access affordable health cover options. Family First: Up to 18 weeks paid parental leave and childcare support benefits. Fitness Passport: Access to a wide network of gyms and aquatic centres across NSW. Novated Leasing: Flexible vehicle financing options to support your lifestyle.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. Your personal information may also be used to establish a Dayforce talent profile. Your personal information will be collected in accordance with Dayforce’s Terms and Privacy Policy and Sydney Water’s Privacy Collection Statement – recruitment. Please note as part of the application process, you will be asked to undergo background checks which include a criminal history check.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Sydney Water's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Sydney Water's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Sydney Water's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.