The posting
Symetra has an exciting opportunity as a Benefits Specialist!
About the role
The Claims Consultant serves as the primary claims support resource for service teams, field partners, brokers, and clients within the small and mid-sized market segment. This role acts as a central point of contact for claims-related inquiries, providing timely updates, issue resolution, claims guidance, and service support while minimizing the need for direct examiner involvement whenever possible.
The Claims Consultant collaborates closely with claims leadership, examiners, service teams, underwriting, sales, and external partners to enhance the client experience, improve service delivery, and proactively address claims concerns. Success in this role requires strong claims knowledge, excellent communication and relationship management skills, sound judgment, and the ability to independently manage a high volume of inquiries across multiple accounts.
What you will do
- Serve as the primary point of contact for claims-related inquiries from service teams, field partners, brokers, and clients.
- Research and provide accurate, timely claims information utilizing claims systems, portals, and internal resources.
- Resolve routine claims questions independently and efficiently, reducing unnecessary examiner engagement.
- Translate complex claims information into clear, customer-friendly communication that supports informed decision-making.
- Participate in client meetings, stewardship reviews, and broker/field partner discussions to address claims-related questions and concerns.
- Act as a trusted advisor by providing claims expertise, guidance, and recommendations.
- Support service recovery efforts and proactively identify solutions that improve client satisfaction.
- Assist clients in understanding claims processes, workflows, and claim outcomes.
- Improve operational efficiency by resolving issues upstream and minimizing workflow disruptions.
- Reduce handoffs between service teams and claims examiners through effective issue resolution and claims support.
- Navigate claims systems and workflows to provide updates, facilitate issue resolution, and support service delivery.
- Manage multiple accounts and competing priorities while maintaining service standards and responsiveness.
- Identify complex, sensitive, or high-impact issues requiring escalation and involve claims leadership as appropriate.
- Collaborate with claims examiners, service teams, underwriting, sales, and leadership to resolve issues effectively.
- Facilitate communication and problem-solving discussions between stakeholders.
Required Qualifications
- 2 or more years of claims, insurance operations, customer service, account management, or related experience.
- Bachelor's degree or equivalent combination of education and relevant work experience.
- Demonstrated ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications
- Property & Casualty insurance industry experience.
- Experience supporting commercial insurance clients and brokers.
- Professional insurance or claims-related certifications and designations.
- Prior client-facing or account support experience.
Why work at Symetra
“I chose Symetra because I heard it was a pro-employee company—and it’s absolutely true. The work environment is supportive, the people are great, and the benefits are generous. Symetra truly cares about its employees. The relaxed atmosphere and opportunities to learn and grow—both within your role and beyond—make it a great place to build your career.” - Alicia L., Claims Examiner
What we offer you
We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
- Flexible full-time or hybrid telecommuting arrangements
- Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
- Paid time away including vacation and sick time, flex days and ten paid holidays
- Give back to your community and double your impact through our company matching
- Want more details? Check out our Symetra Benefits Overview
Compensation
$85,000 to $105,000 plus eligibility for company annual bonus program.
#LI-Remote
#LI-MM
Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
Please review Symetra's Remote Network Minimum Requirements:
As a remote-first organization with a cameras-on culture, reliable internet connectivity is important to how we connect, collaborate, and serve our customers. To support a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:
- Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
- Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
- Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.
When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.
Identity Verification
Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.
Failure to comply with verification procedures may result in:
- Disqualification from the recruitment process
- Withdrawal of a job offer
- Termination of employment and other criminal and/or civil remedies, if fraud is discovered
