The posting
Symetra has an exciting new opportunity to join us as a Sr. Infrastructure Engineer I!
About the role
As a Sr. Infrastructure Engineer I, you will play a critical role in the Mainframe Pod of Symetra’s Infrastructure & Operations team. This position requires a solid focus on Mainframe Operations while serving as a key conduit between application teams and our managed service provider. The successful candidate will ensure reliable day-to-day operations, lead coordination of incident and request handling, and contribute to roadmap and modernization initiatives.
This role demands both hands-on technical expertise in mainframe environments and collaborative leadership skills to align partners and keep systems running securely and efficiently.
What you will do
- Act as a main contact for mainframe operations, overseeing daily health, stability, and performance of mainframe systems and tools.
- Serve as the bridge between application teams and the managed service provider, ensuring clear communication, timely resolution of issues, and effective coordination of changes and upgrades.
- Manage Service Requests and Incidents from application teams, providing hands-on troubleshooting and advancing to service providers when necessary.
- Manage and monitor ESP Scheduler activities, including scheduling, execution, and troubleshooting of batch and on-demand workloads.
- Partner with application teams to optimize and maintain ESP job schedules, calendars, and dependencies.
- Coordinate and oversee mainframe application upgrades and changes, partnering with app teams and the service provider to minimize risk and downtime.
- Provide primary support for key applications such as Endevor, Terminal Emulator, Control-D and related tools.
- Support audit and compliance activities, ensuring proper documentation and alignment to regulatory standards.
- Deliver architectural input and technical evaluations of applications, guiding app teams on mainframe-related best practices.
- Support real-time integrations and web services that connect distributed platforms to the mainframe.
- Participate in and influence mainframe modernization efforts, helping transition legacy workloads toward more agile, integrated, and automated approaches.
Why Work at Symetra
Here’s what some of our employees have to say about why they work at Symetra:
"Symetra will spoil you. There aren't many companies that will put as much effort into you being a success as Symetra. The culture will challenge you but simultaneously put you at ease. Failure is seen as integral to the learning process so there is less reason to be fearful of it." - Kerry S., Sr. Systems Analyst
“If you want to invest in yourself and build a career, this is a great place to work. If you don't want to put in the effort to learn the industry and become a student of the business (it takes real effort!), there are easier places to work.” - Cris H., VP Internal Sales
What we offer you
Benefits and Perks
We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
- Flexible full-time or hybrid telecommuting arrangements
- Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
- Paid time away including vacation and sick time, flex days and ten paid holidays
- Give back to your community and double your impact through our company matching
- Want more details? Check out our Symetra Benefits Overview
Compensation
Salary Range: $106,400 - $177,300 plus eligibility for the company annual bonus program.
Who You Are:
- High School Diploma is required; Degree in Computer Science, Information Systems or other related field preferred.
- 6-9 years of cumulative, relevant experience; a background in financial service is a plus.
- Agile/Scrum team experience.
- Exposure to infrastructure automation and DevOps practices.
- Strong working knowledge of mainframe tools and technologies, including ESP Scheduler, Endevor, ACF2, CICS, DB2, MQ, COBOL.
- Proven experience in mainframe operations—system monitoring, job scheduling, troubleshooting, and support.
- Demonstrated ability to work across teams, serving as the liaison between service providers and internal app teams.
- Experience managing incident, problem, and change processes in a large-scale enterprise environment.
- Familiarity with web services and real-time mainframe integrations.
- Excellent communication, coordination, and documentation skills.
Please review Symetra's Remote Network Minimum Requirements:
As a remote-first organization with a cameras-on culture, reliable internet connectivity is important to how we connect, collaborate, and serve our customers. To support a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:
- Minimum Internet Speed: 100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
- Internet Type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
- Not Permissible: Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.
When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.
Identity Verification
Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.
Failure to comply with verification procedures may result in:
- Disqualification from the recruitment process
- Withdrawal of a job offer
- Termination of employment and other criminal and/or civil remedies, if fraud is discovered
We empower inclusion
At Symetra, we aspire to be the most inclusive insurance company in the country. We’re building a place where every employee feels valued, respected, and has opportunities to contribute.
Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.
Creating a world where more people have access to financial freedom
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.
For more information about our careers visit https://symetra.eightfold.ai/careers/
Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
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