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Open nowPosted 29 hours ago

Customer Success Manager -T-Cloud- German Speaker (m/f/d)

T-Systems Iberia95 open roles

Where
A Coruña, Bilbao, Gijón, Granada, Reus, Sevilla & Valencia, Spain
Work mode
Hybrid
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Your applicationOpen nowCustomer Success Manager -T-Cloud- German Speaker (m/f/d)T-Systems Iberia · A Coruña, Bilbao, Gijón, Granada, Reus, Sevilla & Valencia, Spain

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on T-Systems Iberia's own form.

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The clock on this job

Early applications get read.

10.5% of postings close within 7 days. Measured by our own scanner across the market. T-Systems Iberia postings stay open a median of 7 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.3%3 days
  3. 10.5%7 days
  4. 15.9%14 days
  5. 34.1%30 days
This job: posted 29 hours ago

T-Systems Iberia median: 7 days open

The posting

Company Description

T‑Systems is part of the Deutsche Telekom Group, with around 30.000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers’ experience.

We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day.

Job Description

As a "Senior Customer Success Manager" you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes the following interesting and complex tasks.

You want:

  • Strategic influence and development of the existing business of the assigned T Cloud Public. customers in order to increase the value added for the customer and the sales for the T Cloud Public
  • Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling).
  • Active participation in the respective vertical squad of the T Cloud Public.
  • Avoiding "churn" through proactive analysis and management of T Cloud Public customers.
  • Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public.
  • Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public.
  • Ensuring customer satisfaction.
  • Participation in the planning and forecasting processes.
  • Transferring customer requirements to the T Cloud Public impediment and demand process.
  • Supporting the further development of cloud handling support.

Qualifications

  • Completed degree in computer science, engineering or comparable training or further education.
  • Top knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development.
  • Top knowledge and experience in the field of AI
  • Strong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise
  • Strong knowledge of market-relevant cloud ecosystems and experience with partners
  • Strong knowledge in the field of cloud (IaaS, PaaS, SaaS).
  • Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace
  • Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined.
  • High resilience, adaptability to dynamically changing processes/startup mentality.
  • Very good technical understanding of standardized service provision through platforms.
  • Detailed knowledge of the processes and structures in your own company.
  • Experience in international cooperation with Local Business Units and NatCos.
  • High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently.
  • Willingness to travel nationally and internationally.

Certifications required for the position:

  • OTC Practitioner certification or comparable AMIGO Hyperscaler certification
  • Agile methods such as Scrum, Kanban, DevOps or comparable certifications

Certifications recommended for the position:

  • DevOps Foundation
  • OTC Architect
  • Fluent written and spoken German and English.

Additional Information

What do we offer you?

Work environment & flexibility

  • International, dynamic and collaborative environment.
  • T-Social: social initiatives (sports, community, health, ...).
  • Hybrid work model (remote/on-site).
  • Flexible working hours.

Growth & development

  • Customized training: access to Coursera to learn whatever you want, whenever you want.
  • Weekly language classes (English & German).
  • International Mentoring Sessions & Experience Days.

Compensation & benefits

  • Flexible compensation plan (health insurance, meal vouchers, childcare, transport).
  • Telemedicine.
  • Life and accident insurance.
  • Social fund.

Wellbeing & time off

  • 26+ working days of vacation per year.
  • Free access to specialist services (medical, legal, wellness).
  • 100% salary coverage during medical leave.

And many more advantages of being part of T-Systems!

If you are looking for a new challenge, do not hesitate to send us your CV! Please send CV in English. Join our team!

T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.

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