The posting
Responsibilities
- Assist the CFM in managing the operation and maintenance of critical and non-critical data center infrastructure, equipment, and systems
- Assist the CFM in building a staff of CFTs and SMEs with the necessary skill sets to accomplish data center operations that deliver total availability (100% uptime) while minimizing risks for EverOn’s customers
- Manage power and cooling capacity and monitor environmental conditions within the data halls
- Work shifts when needed to support 24x7 data center operations, have flexibility in work hours to cover other shifts and support maintenance activities, as needed
- Provide on-call support and respond to all data center emergencies 24x7, including on site response
- Resolve all electrical, mechanical and Fire Protection System issues in the data center while minimizing risk and communicate issues to management and customers
- Assist the CFM in a lead-capacity coordinating data center construction and commissioning and overseeing the transition from construction to sustainable operations
- Review results from preventive maintenance inspections and provide guidance on how to address findings
- Determine actionable items to address Quality Control review results
- Assume an ownership stake in the ongoing evolution and operation of the facility Computerized Maintenance Management System (CMMS)
- Ensure that EverOn Ops standards for using the Computerized Maintenance Management System (CMMS) use are being adhered to by all staff
- Oversee accuracy and completeness of the CMMS, produce operational reports as needed
- Enforce strict adherence to customer SLAs and change control activities
- Assist as-requested with the development and enforcement of Data Center standards and policies
- Responsible for scheduling, coordinating, and reviewing work handled by outside contractors and vendors
- Assist with managing client relationship and growing the business at assigned site
- Assist and plan with clients on facilities issues and resolutions
- Manage access to the Data Center(s) ensuring that the appropriate access control lists are maintained and reviewed regularly
- Responsible for working with the CFM to identify, document, and implement new policies and procedures as needed
- Assist the CFM in managing site safety and environmental compliance
- Assist the CFM in performing resource planning, cost estimation, and budget development
- Assist in managing the facilities budget
- Directly manage a team of facilities support and operations staff to include; coaching, performance reviews, progressive discipline and recommendations to the CFM around any disciplinary actions.
- In the absence of the CFM, assume a leadership role with limited authority
- Assist with site-tours for current and future customers as-required
- Assist with coordination with all other groups (development, marketing, etc.) as needed
- Work closely with EverOn HR to identify, evaluate, and hire new employees; ensure new employees are on-boarded in a timely manner
- Set, review and approve employee work/PTO schedules; audit and process employee time and payroll
- Ensure that EverOn training expectations are met and audit the process monthly
- Manage special projects as assigned
- Adhere to all federal and local safety laws
Education and Experience
- Bachelor’s Degree (B.A. or B.S.) from an accredited college or university in a major relevant field of study or equivalent 3-5 + years’ experience in mission critical environments, required
- Minimum 1-year direct management of non-exempt shift based employees, required
- Technical school with an emphasis on mission-critical operations, high-performance manufacturing, or relevant military operations (US Navy a plus), preferred
Knowledge, Skills, Abilities, and Compentencies
- Exceptional verbal and written communication skills required for interacting with internal employees and leaders, and external contractors and customers, required
- Strong analytical and decision-making skills required for understanding and evaluating complex problems, including analyzing a problem, identifying solutions, and selecting the best solution, required
- Solid understanding of budgets and financial topics, required
- Able to prioritize work based on business and customer demands, required
- Able to work within middle to upper levels of the organization, required
- Able to articulate concepts and ideas to a non-technical audience, required
- Participate in and contribute to customer-requested business reviews and audits, required
- Able to understand and train others on electrical and mechanical systems, as well as other technical aspects of facilities management, required
- Able to read and understand complex drawings, systems and other documentation, required
- Experience creating, managing, and maintaining service catalogs and SLAs, required
- Knowledge of critical systems monitoring and change control, required
- Experience creating and managing a critical infrastructure preventive maintenance program, required
- Takes responsibility for actions and is transparent in dealing with internal and external partners / stakeholders, required
- Has a "can-do" service attitude who is conscientious and takes personal pride in their work, preferred
Physical Requirements
- Ability to stand, walk, sit, climb, and balance
- Ability to stoop, kneel, crouch and crawl using both arms and legs
- Ability to reach with both hands and arms
- Ability to grasp, push, and pull objects
- Ability to smell, talk and hear
- Ability to use hands and arms to reach, handle, feel, and type
- Ability to see at close and distance ranges and the ability to see and correctly distinguish color
- Ability to work inside and outside
