Sr. Assistant Critical Facilities Manager

Responsibilities

• Assist the CFM in managing the operation and maintenance of critical and non-critical data center infrastructure, equipment, and systems
• Assist the CFM in building a staff of CFTs and SMEs with the necessary skill sets to accomplish data center operations that deliver total availability (100% uptime) while minimizing risks for EverOn’s customers
• Manage power and cooling capacity and monitor environmental conditions within the data halls
• Work shifts when needed to support 24x7 data center operations, have flexibility in work hours to cover other shifts and support maintenance activities, as needed
• Provide on-call support and respond to all data center emergencies 24x7, including on site response
• Resolve all electrical, mechanical and Fire Protection System issues in the data center while minimizing risk and communicate issues to management and customers
• Assist the CFM in a lead-capacity coordinating data center construction and commissioning and overseeing the transition from construction to sustainable operations
• Review results from preventive maintenance inspections and provide guidance on how to address findings
• Determine actionable items to address Quality Control review results
• Assume an ownership stake in the ongoing evolution and operation of the facility Computerized Maintenance Management System (CMMS)
• Ensure that EverOn Ops standards for using the Computerized Maintenance Management System (CMMS) use are being adhered to by all staff
• Oversee accuracy and completeness of the CMMS, produce operational reports as needed
• Enforce strict adherence to customer SLAs and change control activities
• Assist as-requested with the development and enforcement of Data Center standards and policies
• Responsible for scheduling, coordinating, and reviewing work handled by outside contractors and vendors
• Assist with managing client relationship and growing the business at assigned site
• Assist and plan with clients on facilities issues and resolutions
• Manage access to the Data Center(s) ensuring that the appropriate access control lists are maintained and reviewed regularly
• Responsible for working with the CFM to identify, document, and implement new policies and procedures as needed
• Assist the CFM in managing site safety and environmental compliance
• Assist the CFM in performing resource planning, cost estimation, and budget development
• Assist in managing the facilities budget
• Directly manage a team of facilities support and operations staff to include; coaching, performance reviews, progressive discipline and recommendations to the CFM around any disciplinary actions.
• In the absence of the CFM, assume a leadership role with limited authority
• Assist with site-tours for current and future customers as-required
• Assist with coordination with all other groups (development, marketing, etc.) as needed
• Work closely with EverOn HR to identify, evaluate, and hire new employees; ensure new employees are on-boarded in a timely manner
• Set, review and approve employee work/PTO schedules; audit and process employee time and payroll
• Ensure that EverOn training expectations are met and audit the process monthly
• Manage special projects as assigned
• Adhere to all federal and local safety laws

Education and Experience

• Bachelor’s Degree (B.A. or B.S.) from an accredited college or university in a major relevant field of study or equivalent 3-5 + years’ experience in mission critical environments, required
• Minimum 1-year direct management of non-exempt shift based employees, required
• Technical school with an emphasis on mission-critical operations, high-performance manufacturing, or relevant military operations (US Navy a plus), preferred

Knowledge, Skills, Abilities, and Compentencies

• Exceptional verbal and written communication skills required for interacting with internal employees and leaders, and external contractors and customers, required
• Strong analytical and decision-making skills required for understanding and evaluating complex problems, including analyzing a problem, identifying solutions, and selecting the best solution, required
• Solid understanding of budgets and financial topics, required
• Able to prioritize work based on business and customer demands, required
• Able to work within middle to upper levels of the organization, required
• Able to articulate concepts and ideas to a non-technical audience, required
• Participate in and contribute to customer-requested business reviews and audits, required
• Able to understand and train others on electrical and mechanical systems, as well as other technical aspects of facilities management, required
• Able to read and understand complex drawings, systems and other documentation, required
• Experience creating, managing, and maintaining service catalogs and SLAs, required
• Knowledge of critical systems monitoring and change control, required
• Experience creating and managing a critical infrastructure preventive maintenance program, required
• Takes responsibility for actions and is transparent in dealing with internal and external partners / stakeholders, required
• Has a "can-do" service attitude who is conscientious and takes personal pride in their work, preferred

Physical Requirements

• Ability to stand, walk, sit, climb, and balance
• Ability to stoop, kneel, crouch and crawl using both arms and legs
• Ability to reach with both hands and arms
• Ability to grasp, push, and pull objects
• Ability to smell, talk and hear
• Ability to use hands and arms to reach, handle, feel, and type
• Ability to see at close and distance ranges and the ability to see and correctly distinguish color
• Ability to work inside and outside

Additional Information