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Open nowFirst seen 2 days ago

Customer Service Agent

tadawul12 open roles

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Your applicationOpen nowCustomer Service Agenttadawul

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on tadawul's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 2 days ago

The posting

Summary: Customer service agents play a vital role in any organization by providing customer support and assistance. They are responsible for answering and responding to customer inquiries, resolving customer problems and complaints, and following up with customers to ensure satisfaction. Customer service agents must have excellent communication skills and be able to work under pressure and handle difficult customers .

Diploma: High school diploma or equivalent

Experience: One to two years of experience in a customer service role

Certifications: None required, but preferred

Customer Relationship

Personal Evolution

Autonomy

Administrative Work

Technical Expertise

Responsibilities

  • • Sales our VAS service based on monthly target
  • • Onboarding KYC merchant on our platform for prepaid cards
  • • Receive and dispute all merchant issues such as card issuing, replacement, and top-up
  • • Respond to customer inquiries and contact other colleges to clarify any ambiguity
  • • Escalate unresolved issues to the supervisor and communicate internally with other functions to resolve the customer's issues and compliance
  • • Follow up with customers to ensure high level of customer satisfaction and quality of services
  • • Respond to all other tasks assigned by line manager which fall in your responsibility

Qualifications

  • Higher Diploma: High school diploma or equivalent
  • Experience: One to two years of experience in a customer service role
  • Certifications: None required, but preferred

What's great in the job?

  • Great team of smart people, in a friendly and open culture
  • No dumb managers, no stupid tools to use, no rigid working hours
  • No waste of time in enterprise processes, real responsibilities and autonomy
  • Expand your knowledge of various business industries
  • Create content that will help our users on a daily basis
  • Real responsibilities and challenges in a fast evolving company

Our Product

Discover our products.

READ

What We Offer

Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.

Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more

Perks

A full-time position Attractive salary package.

Trainings

12 days / year, including 6 of your choice.

Sport Activity

Play any sport with colleagues, the bill is covered.

Eat & Drink

Fruit, coffee and snacks provided.

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One press. We do the rest.

  1. A CV for this posting

    Written against tadawul's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on tadawul's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    tadawul's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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