The posting
Ready for a challenge?
Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience.
Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About this role
As the Senior Product Manager, we are seeking an experienced, customer-obsessed person to play a pivotal role in driving the evolution of our core customer ordering journey from Menu through to Checkout. This role will lead innovation and product development across our restaurant proposition in 12 countries, helping customers complete and manage their orders effortlessly.
As part of the Order Experience team, you will be the subject matter expert and get close to large cross-team projects early, shape how they are structured, and remove complexity before the work reaches our team. You will help develop our future product roadmap to elevate the customer experience, helping customers globally get their takeaways delivered just the way they want. You will work closely with stakeholders across the business to identify, refine and deliver meaningful value in our marketplace, whilst also balancing supporting other departments in building new propositions within our ecosystem.
As our newest member of the team, you will enjoy working in a fast paced environment where you are challenged to think big, and deliver impactful products, collaborating with product managers across the space to ensure we consistently learn, thrive and grow.
Location: Hybrid- 3 days a week from our Amsterdam or London office & 2 days working from home
Reporting to: Senior Group Product Manager
Here are some of the key components to the position:
- Own your area of focus: Identify, validate and constantly evolve the product vision and strategy for your domain, acting as the primary expert across pillars and ensuring proper scoping for large initiatives.
- Master stakeholder management: Coordinate activities across domains to drive impact, utilising a wide array of product tools to bring clarity to ambiguity and drive alignment across a wide group of stakeholders.
- Ruthless prioritization: Actively manage competing demands and trade-offs. Critical prioritization is essential to this role to ensure your team remains hyper-focused on the highest-impact initiatives.
- Drive continuous discovery: Actively collaborate with peers across engineering, research, data, and design to deeply understand problems and consistently generate actionable hypotheses worth testing.
- Validate through testing: Utilise A/B testing and other quantitative/qualitative methods to rigorously validate hypotheses and assumptions, promoting a culture that is data-driven.
- Lead your team navigating complex and critical business projects, ensuring a balance between speed and completeness that prioritises outcomes, not outputs.
- Evangelise, guide, and influence proactively stakeholders of all levels (including heads of and directors) across the business about the most meaningful problems to solve to achieve our vision.
- Coach, mentor and support fellow product managers within your domain and beyond, sharing best practices and experiences and contributing to their development.
What will you bring to the team?
- Customer Obsession: A relentless focus on the user, combining deep customer empathy with strategic thinking to balance multiple variables required in a marketplace.
- Proven product management experience in complex platform, marketplace, or e-commerce environments, ideally where one product surface is shared by many teams.
- You go deep enough into a problem to find the solution yourself, rather than routing it onwards.
- Desire and ability to have a big impact, alongside humility and teamwork to ensure we do what's right overall, not just what we think is right.
- Ability to balance qualitative and quantitative insights, with the confidence to know when things will need to be tested further to be validated, and when time to market is more important to generate value.
- Comfort navigating complex stakeholder landscapes, aligning cross-functional teams around shared goals, and demonstrating that rigorous prioritization is critical to your daily process.
- Solid communication skills, characterised by positivity and empathy, capable of fostering change and building consensus across the organisation.
- Ability to identify the necessary information required to make an informed decision, and bring stakeholders together on the journey to ensure we are making the most effective choices collectively.
- Track record of driving positive change to the product culture of an organisation, elevating others around to be the best they can be.
At JET, this is how we play
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.
Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side.
At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.
Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.
Inclusion, Diversity & Belonging
No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
What else is cooking?
Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.
Are you ready to take your seat? Apply now!
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