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Open nowFirst seen 6 days ago

Patient Experience Manager | Healthcare | Hospital | Jobs in Dubai

Talent Bridge HR Consultancy Dubai220 open roles

Where
Dubai, United Arab Emirates
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Your applicationOpen nowPatient Experience Manager | Healthcare | Hospital | Jobs in DubaiTalent Bridge HR Consultancy Dubai · Dubai, United Arab Emirates

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 6 days ago

The posting

Patient Experience Manager | Healthcare Guest Relations Manager | Premium Hospital Patient Services | Jobs in Dubai

Location: Muhaisnah 1, Dubai, United Arab Emirates

Industry: Healthcare / Patient Services / Hospitality

Reports To: Hospital Administration / Foundation Leadership

Salary (tax-free): Please fill in your expectation in the application

Patient Experience Manager | Healthcare Guest Relations Manager | Premium Hospital Patient Services | Jobs in Dubai

About the Role:

Our client, a prestigious Charity Foundation established in 2022 by a legacy family group with an 85-year history in the UAE, is seeking a Patient Experience Manager to join their new premium hospital in Dubai. The Foundation focuses on healthcare and education, providing a secure and dynamic environment that fosters growth and development.

This is a unique opportunity to contribute to a foundation-led healthcare initiative at a premium facility. The successful candidate will be responsible for designing and implementing a world-class patient experience, ensuring service excellence and customer satisfaction throughout the patient journey. Candidates with experience in healthcare or high-end hospitality will be ideally suited for this role.

Key Responsibilities

  • Lead, plan, and implement a premium patient experience strategy across all hospital touchpoints.
  • Ensure every patient receives a seamless, compassionate, and high-quality service from admission to discharge.
  • Collaborate with medical, nursing, and administrative teams to integrate patient feedback into service improvements.
  • Develop, implement, and monitor patient experience policies, standards, and training programs.
  • Conduct regular assessments and satisfaction surveys to measure and improve the patient journey.
  • Manage escalated concerns and resolve issues with empathy and professionalism.
  • Benchmark patient service standards against best practices in both healthcare and luxury hospitality.
  • Train and mentor staff to deliver premium, patient-focused service.

Candidate Requirements

  • Proven track record in a similar role within healthcare or luxury hospitality.
  • Strong understanding of premium patient or customer experience management.
  • Excellent communication, leadership, and interpersonal skills.
  • Healthcare/medical knowledge is not required, but prior exposure is an advantage.
  • Professional, polished, and customer-focused personality with attention to detail.

Benefits & Compensation

  • Stable and secure work environment within a prestigious Foundation.
  • Excellent career growth and long-term opportunities.
  • Competitive compensation package and benefits as per UAE Labour Law.

Similar Job Titles in Dubai

  • Patient Experience Manager
  • Guest Relations Manager Healthcare
  • Patient Services Manager
  • Healthcare Customer Experience Lead

To Apply

Please fill in all the fields and submit your CV to this job post.

About Us

🥇 Talent Bridge HR Consultancy is a Headhunting Company in Dubai, specializing in Executive Search in Dubai.

Your trusted Recruitment Agency in Dubai for hiring the best Talent in Dubai.

International Recruitment Consultancy in Dubai.

76+ Job Vacancies advertised on our Job Portal here:

www.careers.talentbridgedubai.com

#jobsindubai #careersindubai #recruitmentindubai #executivesearchindubai #headhuntingindubai #headhuntersindubai

#tbhrc #talentbridgedubai #talentbridgehrconsultancy

#patientexperience #hospitaljobsdubai #healthcarejobsdubai #guestrelations #charityfoundationjobs

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