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Open nowPosted 46 days ago

Client Relationship Manager

Talent Formula26 open roles

Where
Hyderabad
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Your applicationOpen nowClient Relationship ManagerTalent Formula · Hyderabad

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 46 days ago

The posting

About the Role

We are looking for a seasoned Client Engagement Lead to own and nurture relationships with our international clients (UK, US, Australia). This role is the primary bridge between our clients and internal teams - ensuring client satisfaction, driving engagement growth, and proactively resolving employee and service-related matters. The ideal candidate combines executive presence with strong operational follow-through.

Key Responsibilities

  • Client Relationship Ownership: Serve as the single point of contact for assigned international clients, building trusted, long-term partnerships. Structured Client Engagement: Conduct weekly/fortnightly calls with clients to review employee performance, address concerns, and capture feedback. Performance Communication: Stay closely connected with clients on the performance of deployed resources; coordinate with internal HR and delivery teams to relay and act on feedback. New Business Identification: Capture new resource requirements from existing clients and coordinate with the Talent Acquisition team to initiate searches promptly. Issue Resolution: Proactively manage and resolve employee-related issues or client escalations, ensuring minimal disruption to client operations. Retention & Growth: Monitor client health, identify risks early, and drive initiatives that strengthen retention and account expansion. Internal Coordination: Work cross-functionally with HR, IT, Talent Acquisition, and leadership to ensure seamless client service. Reporting: Maintain accurate records of client interactions, feedback, and action items; share periodic updates with leadership.

Required Skills & Experience

  • 5-8 years of experience in client relationship management, account management, or client servicing — preferably with international clients (UK/US/Australia). Excellent verbal and written communication skills, with the confidence to engage senior stakeholders and business owners. Strong client handling and expectation management skills, with a proven track record of retention and satisfaction. Ability to manage multiple client accounts simultaneously with structure and discipline. Comfortable working across time zones for scheduled client calls. Strong problem-solving mindset — able to balance client interests with internal capabilities. Exposure to staffing, offshoring, RPO, or professional services industry is a strong advantage.

What Success Looks Like

  • High client satisfaction and retention across assigned accounts. Consistent, proactive communication rhythm with every client. Employee issues resolved before they become escalations. New requirements captured and converted into successful placements.
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