Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 8 days ago

Director of Customer Experience - MS Dynamics 365 CE, US

talentuch26 open roles

Where
United States, Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowDirector of Customer Experience - MS Dynamics 365 CE, UStalentuch · United States, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on talentuch's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.0%30 days
This job: posted 8 days ago

The posting

Our client is an AI transformation and technology services company helping enterprises improve customer engagement and modernize business processes. As a Microsoft partner, the company delivers solutions across Dynamics 365, Azure, Microsoft 365, Power Platform, and Microsoft AI technologies.

The organization combines consulting and technology expertise to help customers modernize operations, improve customer and employee experiences, and implement AI-driven transformation initiatives.

About the Role

We are looking for an experienced Director of Customer Experience to lead customer delivery operations, strengthen executive client relationships, and support growth within existing accounts.

This role is focused specifically on Microsoft Dynamics 365 Customer Engagement.

Key Responsibilities

  • Act as a senior delivery leader and trusted advisor across customer accounts.
  • Build and maintain strong relationships with executive stakeholders.
  • Lead PMO processes, governance, and delivery standards.
  • Oversee customer onboarding, implementation, and ongoing service delivery.
  • Manage and mentor cross-functional teams, including Project Managers, Analysts, and Engineers.
  • Ensure delivery KPIs, customer satisfaction, budget performance, and quality targets are achieved.
  • Lead strategic planning, business reviews, and escalation management.
  • Identify opportunities to expand services within existing customer accounts.
  • Partner with Sales and Executive Leadership on account growth, renewals, proposals, and expansion opportunities.

Requirements

  • 10+ years of experience in client delivery, program management, or consulting.
  • Strong D365 CE experience is required.
  • Experience managing complex customer accounts and cross-functional delivery teams.
  • Strong executive-level communication and stakeholder management skills.
  • Experience with VARs or within Microsoft/SaaS partner ecosystems.
  • Ability to connect delivery excellence with customer retention and account growth.
  • Bachelor’s degree required; MBA or advanced degree is a plus.
  • Familiarity with Microsoft Copilot, Azure, and/or Power Platform preferred.
  • PMP or similar project management certification is a plus.
  • US сitizenship required.
  • Ability to travel up to 25-30% locally and nationally.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against talentuch's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on talentuch's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    talentuch's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.