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Open nowPosted 12 hours ago

Customer service medewerker

Talentus3 open roles

Where
Gent, Belgium
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Your applicationOpen nowCustomer service medewerkerTalentus · Gent, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Talentus's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 12 hours ago

The posting

Als customer service medewerker ben je de schakel binnen het bedrijf en heb je heel wat verantwoordelijkheden.

Je zal instaan voor volgende zaken:

  • Verwerken van inkomende oproepen en bieden van telefonische assistentie bij defecten, storingen, vragen en klachten;
  • Begeleiden van klanten op een efficiënte en klantvriendelijke manier naar een oplossing;
  • Opvolgen van servicecontracten samen met het team en zorgen voor een correcte verwerking;
  • Beheren en nauwgezet opvolgen van subsidiedossiers;
  • Verwerken en afhandelen van inkomende vragen via post en e-mail;
  • Verzorgen van de administratieve opvolging van klantendossiers;
  • Verzorgen van de tijdige verzending van onderhoudsbrieven en facturen samen met het team;
  • Fungeren als back-up voor collega’s van de planning service en montage;
  • Opstellen van offertes voor servicecontracten en werkzaamheden na installatie;
  • Samenwerken met collega’s van onder andere Sales, Techniek en Finance;
  • Rapporteren aan de teamleader Operations.

De customer service medewerker die wij zoeken beschikt over volgende zaken:

  • Beschikt over een bachelor in een administratieve richting of gelijkwaardig door ervaring;
  • Minimum drie jaar ervaring in een gelijkaardige functie of binnen een klantendienst met klachtenbehandeling;
  • Zich vlot kunnen uitdrukken in het Nederlands en het Frans;
  • Klantentevredenheid is voor jou belangrijk;
  • Analytisch en oplossingsgericht denken en nemen van initiatief;
  • Tijdig signaleren van knelpunten en formuleren van verbetervoorstellen;
  • Vlot kunnen werken met onder andere het MS Office-pakket; ervaring met Navision vormt een pluspunt.

Posting text belongs to the employer. Removal requests: contact us.

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