Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 7 days ago

Customer Success Engineer (Network Security)

Tana10 open roles

Where
Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Success Engineer (Network Security)Tana · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Tana's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. Tana postings stay open a median of 9 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: first seen 7 days ago

Tana median: 9 days open

The posting

About us

At Tana, we believe that your skills and your character define you, not where in the world you were born. We empower brilliant young people in Africa to start meaningful careers by training them for tech and data roles, and embedding them into full-time, remote positions with companies across North America and Europe. We're a rapidly growing start-up headquartered in Nairobi, Kenya, with a vision to change the world of work.

Position Overview

We are hiring Customer Success Engineers to join a global network security software company. You will help customers adopt and get value from software that manages network security policies, combining hands-on technical work with troubleshooting, training and customer guidance.

This role suits candidates with foundations in networking, network security and Linux who enjoy solving technical problems and explaining solutions clearly. We welcome junior and mid-level candidates, including those who have developed relevant practical experience through internships and hands-on labs.

Responsibilities

  • Help customers adopt and get value from the company's software through technical guidance, training, core use-case implementation and standard integrations.
  • Review customer environments and improve product usage through process automation, security policy and environment optimisation, health checks, best-practice reviews and basic upgrades.
  • Troubleshoot technical issues during initial adoption, working with Support and engineering teams to resolve problems and support continued usage.
  • Track customer engagement, product adoption and service metrics to demonstrate value and progress towards customer goals.
  • Document and share best practices, support project teams in preparing and presenting high-quality deliverables, and collaborate with sales, product and engineering teams to improve adoption, retention and opportunities for customers to gain further value.

Requirements

  • 1-4 years of relevant experience in networking, security, IT operations or a technical customer-facing role. Internships and hands-on lab experience count.
  • Foundational understanding of networking and internet technologies, including TCP/IP, routing, switching, NAT and VLANs.
  • Foundational knowledge of network security technologies, such as firewalls or network segmentation tools.
  • Practical experience using Linux systems and a strong willingness to learn.
  • Comfort engaging with customers, with clear communication, presentation and interpersonal skills.
  • Strong troubleshooting, analytical and problem-solving abilities.
  • Strong organisational skills and attention to detail, with the ability to work independently and collaboratively in a fast-paced environment.

Nice to have:

  • Previous customer-facing technical experience in support, consulting or IT operations.
  • Scripting knowledge, particularly Bash or Python.
  • Relevant networking or security certifications, such as CCNA, PCNSA, CCSA or cloud security certifications.
  • Exposure to public or private cloud environments.
  • SQL skills.
  • Exposure to REST APIs.

Location: Remote (based in Kenya)

Working Hours: 3:00 PM – 12:00 midnight EAT

Contracting: If selected, you will be hired by Tana and embedded full-time with the client.

Before you apply: Please set aside 20–25minutes to complete your application, including short written responses and brief video answers. Have your CV ready and choose a quiet place where you can record. The application cannot be saved as a draft, so please complete and submit it in one sitting.

Please ensure you can work 3:00 PM–12:00 midnight EAT before applying.

How to apply: Please apply through this application link. We look forward to getting to know you!

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Tana's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Tana's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Tana's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.