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Open nowPosted 41 days ago

Customer Service Officer

tassal41 open roles

Where
Sydney Olympic Park NSW 2127, Australia
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Your applicationOpen nowCustomer Service Officertassal · Sydney Olympic Park NSW 2127, Australia

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7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 41 days ago

The posting

About the Role We are seeking two customer-focused Customer Service Officers to join our team and provide exceptional service to our growing customer base. We currently have one permanent full-time opportunity and one full-time 9-month maternity leave cover contract available. As the first point of contact for a portfolio of customers, you will play a key role in building strong relationships, ensuring orders are processed accurately, and delivering solutions that create a positive customer experience. These are varied and fast-paced roles that combine customer service, relationship management, administration, order processing and problem-solving. Working closely with our Sales, Logistics and Operations teams, you will contribute to the smooth delivery of products and services while supporting business growth and customer satisfaction. Key Responsibilities

Manage customer enquiries via phone and email, providing timely and professional support. Process customer orders and invoices accurately and efficiently. Build and maintain strong relationships with an existing portfolio of customers. Support sales initiatives and identify opportunities to add value for customers. Coordinate with logistics and operations teams to ensure timely order fulfilment and delivery. Resolve customer issues and provide practical, customer-focused solutions. Work collaboratively with stakeholders across the business to achieve positive outcomes. Contribute ideas and continuous improvement initiatives to enhance customer experience and team efficiency.

About You

Previous experience in customer service, customer support, internal sales or account coordination. Strong communication and relationship-building skills with a customer-first approach. Excellent organisational skills and attention to detail. Ability to manage multiple priorities in a fast-paced environment. Proactive, solutions-focused mindset with strong problem-solving abilities. Confidence using Microsoft Office applications, particularly Outlook, Excel and Word. Experience with ERP systems is advantageous, although full training will be provided. A genuine passion for delivering outstanding customer service and building strong customer relationships.

What We Offer

One permanent full-time role and one full-time 9-month maternity leave cover contract. Ongoing learning, training and development opportunities. Supportive, collaborative and customer-focused team culture. Access to health and wellbeing initiatives for you and your family. Exclusive employee benefits through Maxxia Rewards. Generous discounts on Helly Hansen products and Tassal seafood. Career development opportunities across the broader Tassal business. The opportunity to make a real impact while building valuable experience within a leading Australian business.

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