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Open nowPosted 3 days ago

Customer Service Supporter - Simply.com

team.blue Denmark7 open roles

Where
Skanderborg, Denmark
Work mode
On site
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Your applicationOpen nowCustomer Service Supporter - Simply.comteam.blue Denmark · Skanderborg, Denmark

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on team.blue Denmark's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. team.blue Denmark postings stay open a median of 15 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 3 days ago

team.blue Denmark median: 15 days open

The posting

Customer Service Supporter - Simply.com

Bliv en del af et team, hvor vi brænder for god kundeservice

Hos Simply.com leder vi efter en ny kollega til vores kundeserviceteam. Vi søger en person, der har lyst til at hjælpe andre, brænder for at nørde med digitale løsninger og trives med dialog, samarbejde og ansvar.

Du bliver en del af et team, der hver dag hjælper vores ca. 150.000 kunder med webhosting, e-mails, domæner og hjemmesider. Mange af henvendelserne er tekniske, og vi ønsker derfor, at du har praktisk erfaring med mindst ét af følgende områder:

  • WordPress-plugins og -temaer: installere, tilpasse og fejlsøge.
  • Linux-hosting: forståelse af f.eks. .htaccess, SSH, FTP m.v.
  • Windows-hosting: brug af IIS Manager, WebDeploy, Visual Studio osv.
  • PHP-kodning (på hobbyniveau): forståelse for fejlfinding og mindre udvikling.
  • CMS-platforme: PHP-baserede (Drupal, Joomla, TYPO3) eller ASP/.NET-baserede systemer.
  • MySQL: håndtering og fejlfinding af databaser, import/export m.v.
  • DNS-records: web- og mailrecords (f.eks. DMARC, DKIM, SPF).

Udover de tekniske opgaver hjælper du også med at forklare komplekse problemstillinger på en enkel måde, berolige kunderne og guide dem gennem deres digitale udfordringer. Begge dele er lige vigtige hos os.

Din hverdag hos os

Som kundeservicemedarbejder hos Simply.com vil du blandt andet:

  • Hjælpe kunder via telefon og skriftlige henvendelser.
  • Guide kunder i f.eks. WordPress, e-mailopsætning og webhosting.
  • Følge op på sager og sikre, at kunden føler sig godt hjulpet hele vejen.
  • Håndtere opfølgende kald og mindre ad hoc-opgaver.
  • Bidrage til, at information og guides på vores hjemmeside er opdaterede og lette at forstå.
  • Hjælpe kolleger med tekniske spørgsmål. Vi arbejder tæt sammen og deler viden.

Du får en grundig introduktion til både systemer og arbejdsopgaver og bliver en del af et team, hvor der er plads til at stille spørgsmål og lære i dit eget tempo. Oplæringen foregår på vores kontor i Skanderborg.

Hvem er du?

Vi er ikke så optagede af din uddannelsesbaggrund eller jobtitel. Det vigtigste for os er din tilgang og motivation.

Måske har du erfaring fra kundeservice eller bureau, måske er du den, der hjælper alle i familien med it-problemer, eller måske har du hjulpet klubben med at sætte gamer-computerne op til LAN-party.

Vi forestiller os, at du rammer godt på de fleste af disse punkter:

  • Stærk problemløser: du kan spore fejl og formidle løsninger på et letforståeligt sprog.
  • Kundeserviceorienteret: du trives med at hjælpe mennesker, også når teknikken er kompleks.
  • Godt overblik over internetteknologier: du har erfaring med webservere, mailopsætning og domænestyring.
  • Du kan tale og skrive dansk og engelsk.
  • Selvstændig, men teamorienteret: du tager ansvar for dine sager, men hjælper også kollegerne med videndeling.
  • Du er nysgerrig, ansvarsbevidst og har lyst til at gøre en forskel for kunderne.

Vi forventer ikke, at du kan det hele fra dag ét. Vi lægger stor vægt på oplæring, samarbejde og lysten til at lære.

Hvorfor Simply.com?

Simply.com er en del af team.blue, en international tech-virksomhed med en flad struktur, korte beslutningsveje og fokus på fællesskab. I Danmark er vi ca. 200 kolleger, og selvom vi vokser, har vi bevaret en uformel og hjælpsom kultur.

Vi tager kundeservice seriøst, og det gør vi sammen. Simply.com har en Trustpilot-score på 4,6 ud af 5 baseret på knap 10.000 anmeldelser. Den høje tilfredshed er et resultat af medarbejdere, der lytter, tager ansvar og hjælper hinanden med at give kunderne en god oplevelse, hver gang.

Hos os får du desuden:

  • God balance mellem arbejdsliv og privatliv.
  • En virkelig lækker personalerestaurant med morgenmad, frokost og kaffe i særklasse.
  • Sociale arrangementer og personaleture, også i mindre teams.
  • Medarbejderfordele som fitness, frisør og massage/fysioterapi.
  • En arbejdsplads, hvor der er plads til forskellighed og idéer.

Praktisk information

  • Arbejdstid: Hverdage mellem kl. 8 og 16
  • Arbejdssted: Højvangen 4, Skanderborg
  • Tiltrædelse: Hurtigst muligt

Interesseret?

Har du spørgsmål til stillingen, er du velkommen til at kontakte teamlead Tim Holmvard på [email protected].

Vi evaluerer og interviewer løbende, så send gerne din ansøgning hurtigst muligt.

English version

Customer Service Supporter at Simply.com

Join a team that is passionate about great customer service

At Simply.com, we are looking for a new colleague to join our customer service team. We want someone who enjoys helping others, loves digging into digital solutions, and thrives on dialogue, teamwork and responsibility.

You will join a team that helps our approximately 150,000 customers every day with web hosting, email, domains and websites. Many of the enquiries are technical, so we would like you to have hands-on experience with at least one of the following areas:

  • WordPress plugins and themes: installing, customising and troubleshooting.
  • Linux hosting: understanding of e.g. .htaccess, SSH, FTP, etc.
  • Windows hosting: using IIS Manager, WebDeploy, Visual Studio, etc.
  • PHP coding (hobby level): understanding of troubleshooting and minor development.
  • CMS platforms: PHP-based (Drupal, Joomla, TYPO3) or ASP/.NET-based systems.
  • MySQL: managing and troubleshooting databases, import/export, etc.
  • DNS records: web and mail records (e.g. DMARC, DKIM, SPF).

In addition to the technical tasks, you will explain complex issues in a simple way, reassure customers, and guide them through their digital challenges. Both are equally important to us.

Your day with us

As a customer service advisor at Simply.com, you will, among other things:

  • Help customers by phone and in writing.
  • Guide customers in e.g. WordPress, email setup and web hosting.
  • Follow up on cases and make sure customers feel well looked after all the way.
  • Handle follow-up calls and smaller ad hoc tasks.
  • Help keep the information and guides on our website up to date and easy to understand.
  • Help colleagues with technical questions. We work closely together and share knowledge.

You will receive a thorough introduction to both systems and tasks, and you will be part of a team where there is room to ask questions and learn at your own pace. Training takes place at our office in Skanderborg.

Who are you?

We are not so concerned about your educational background or job title. What matters most to us is your approach and motivation.

Perhaps you have experience from customer service or an agency, perhaps you are the one who helps everyone in your family with IT problems, or perhaps you have helped your club set up the gaming computers for a LAN party.

We imagine that you tick most of these boxes:

  • Strong problem solver: you can trace errors and explain solutions in plain language.
  • Customer service-minded: you enjoy helping people, even when the technology is complex.
  • Good overview of internet technologies: you have experience with web servers, email setup and domain management.
  • You can speak and write Danish and English.
  • Independent but team-oriented: you take responsibility for your cases, but also help your colleagues by sharing knowledge.
  • You are curious, responsible and eager to make a difference for customers.

We do not expect you to know everything from day one. We place great emphasis on training, teamwork and a willingness to learn.

Why Simply.com?

Simply.com is part of team.blue, an international tech company with a flat structure, short decision paths and a focus on community. In Denmark we are around 200 colleagues, and although we are growing, we have kept an informal and helpful culture.

We take customer service seriously, and we do it together. Simply.com has a Trustpilot score of 4.6 out of 5 based on almost 10,000 reviews. This high satisfaction is the result of colleagues who listen, take responsibility and help each other give customers a great experience every time.

With us, you also get:

  • A good work-life balance.
  • A really great staff restaurant with breakfast, lunch and exceptional coffee.
  • Social events and staff trips, including in smaller teams.
  • Employee benefits such as fitness, hairdresser and massage/physiotherapy.
  • A workplace with room for diversity and ideas.

Practical information

  • Working hours: Weekdays between 8:00 and 16:00
  • Workplace: Højvangen 4, Skanderborg
  • Start date: As soon as possible

Interested?

If you have questions about the position, you are welcome to contact team lead Tim Holmvard at [email protected].

We evaluate and interview on a rolling basis, so please send your application as soon as possible.

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