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Open nowPosted 10 days ago

IT Site Support Engineer

teamuprecruitment32 open roles

Where
Warszawa
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Your applicationOpen nowIT Site Support Engineerteamuprecruitment · Warszawa

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Share of postings closed within
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  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 10 days ago

The posting

Our client is a fast-growing, global technology company building a cloud data and AI platform used by thousands of enterprises worldwide. Their Warsaw office is an engineering hub of around 400 people - technically minded users who expect fast, smart IT support.

We are looking for an IT Site Support Engineer to be the front-of-house IT person in the Warsaw office, as part of a small EMEA support team (manager based in London) within a global, follow-the-sun Support Operations team.

This is not a typical "sit and fix tickets" IT role. The client wants an AI-native engineer who actively uses AI day-to-day to reduce tickets, automate repetitive work and build things that make support easier.

  • Be the go-to IT person for the Warsaw office - from engineers and EAs to executives
  • Run onboardings and new hire orientation sessions, prepare and ship hardware for new joiners
  • Handle laptop refreshes for a large macOS user base
  • Work break-fix and access requests in ServiceNow, and know when to escalate
  • Look after audio-visual in around 50 Zoom Rooms and support large company events
  • Keep local inventory accurate in the CMDB
  • Create knowledge base articles for both IT colleagues and end users
  • Act as "smart hands" for other teams, e.g. network (locating and connecting hardware in the comms room - no configuration)
  • Take part in an in-hours frontline queue rota
  • Use AI to make support faster and simpler - and share what works with the team
  • Contract assignment for 3 or 6 months, with a real chance to convert into a permanent role
  • Start as soon as possible (target: end of October 2026)
  • Fixed working hours 9:00-18:00, no out-of-hours on-call
  • Full-time, 100% on-site in Warsaw (Wola), 5 days a week
  • International team and a modern stack: macOS, Jamf, Okta, Google Workspace, ServiceNow, Zoom, Slack
  • Short process: intro call with Team Up, interview with the hiring manager, final on-site technical panel
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