The posting
We’re looking for a hands-on ServiceNow specialist to develop, maintain and improve a ServiceNow platform. The role combines application development with platform administration, incident support and technical design. You’ll work closely with a ServiceNow Architect and Administrator, as well as teams responsible for security and business systems.
What you’ll do
- Build and configure ServiceNow functionality, including ITSM workflows and custom solutions.
- Assess new requirements, recommend approaches, write code, and test changes before release.
- Review applications and code to protect platform stability and security.
- Maintain the ServiceNow instance, manage upgrades and patches, tune performance, and resolve incidents.
- Support integrations with other systems and maintain the MariaDB services used by the platform.
- Contribute to solution design, project planning, risk management and disaster recovery.
- Keep technical documentation, operating procedures, user guides and knowledge articles current.
What you’ll bring
- At least 5 years of relevant IT experience, including 2 years in a similar role.
- Strong hands-on experience administering, configuring and developing ServiceNow solutions. Experience with an on-premises instance is an advantage.
- Practical knowledge of the ServiceNow product portfolio, IT service management and solution design.
- Experience gathering requirements, analysing needs and coordinating technical work.
- Familiarity with integrations such as REST and web services, SSO and LDAP, along with IT security practices.
- Strong troubleshooting, communication and organisational skills, with the ability to take ownership and work independently.
- English at B2 level or above and education at level 4 or equivalent.
Required certifications
- ServiceNow Certified Application Developer
- ServiceNow Certified System Administrator
An internationally recognised equivalent certification may be considered for either requirement, subject to the contracting authority’s approval.



