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Open nowFirst seen 16 hours ago

Help Desk/Desktop Support Technician

Tech Partners16 open roles

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Your applicationOpen nowHelp Desk/Desktop Support TechnicianTech Partners

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The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. Tech Partners postings stay open a median of 13 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: first seen 16 hours ago

Tech Partners median: 13 days open

The posting

Help Desk / Desktop Support Technician

Tulsa, OK | Direct Hire | $55,000 - $60,000 + Benefits

Tech Partners is partnering with a well-established Tulsa-based law firm to identify a Help Desk / Desktop Support Technician who enjoys solving technical problems, supporting end users, and delivering excellent customer service. This is a direct-hire opportunity with a collaborative professional environment, strong benefits, and the chance to work across a broad range of technologies and business applications.

What You'll Do

As a key member of the IT team, you'll provide first- and second-level technical support to internal users while helping maintain and improve desktop, application, and network environments.

Responsibilities include:

  • Provide technical support via phone, email, remote tools, and in-person assistance.
  • Troubleshoot and resolve issues involving hardware, software, operating systems, and connectivity.
  • Respond to help desk tickets and ensure timely follow-up and resolution.
  • Deploy, image, configure, and replace desktop and laptop systems.
  • Install, maintain, and update software applications and operating systems.
  • Assist with software upgrades, patches, and new technology rollouts.
  • Support Microsoft 365 applications and related business productivity tools.
  • Manage user accounts, permissions, and groups within Active Directory and Entra ID.
  • Assist with SharePoint administration and support.
  • Perform basic network troubleshooting.
  • Set up technology for new hires and assist with onboarding activities.
  • Train users on software applications and IT best practices.
  • Support remote users and troubleshoot connectivity issues.
  • Collaborate with vendors and internal stakeholders to resolve complex technical issues.
  • Participate in special IT and business support projects as needed.

What We're Looking For

Required Qualifications

  • Associate degree in Information Technology, Computer Science, or a related field, or equivalent experience.
  • Previous experience in a Help Desk, Desktop Support, or IT Support role.
  • Strong understanding of computer hardware, software, operating systems, and networking fundamentals.
  • Experience supporting Windows environments and Microsoft Office applications.
  • Hands-on experience with Microsoft 365, Active Directory, and Entra ID.
  • Basic SharePoint administration experience.
  • Experience supporting Adobe Acrobat Pro and related desktop applications.
  • Strong troubleshooting and problem-solving skills.
  • Ability to communicate technical concepts effectively to non-technical users.
  • Self-motivated, customer-focused, and team-oriented approach.

Preferred Background

  • Experience supporting professional services environments such as legal, accounting, consulting, or financial services firms.
  • Experience working with third-party software vendors to resolve application issues.
  • Exposure to document management systems or industry-specific applications.

Work Environment

  • Professional office environment in Tulsa.
  • Fast-paced setting with a strong customer-service focus.
  • Participation in an on-call rotation with occasional evening or weekend support.
  • Periodic travel to other office locations may be required.

Benefits

  • Medical coverage available beginning on day one.
  • Vision, life, disability, and supplemental insurance options.
  • 401(k) with profit-sharing opportunities.
  • Flexible spending accounts.
  • Paid time off, sick leave, and floating holiday.
  • Parental leave benefits.
  • Limited remote work flexibility.
  • Collaborative, team-oriented culture with long-term career growth potential.

If you're a customer-focused IT professional who enjoys hands-on support, troubleshooting, and making technology easier for end users, we'd love to connect with you.

Interested candidates can apply directly or email [email protected] for more details.

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