The posting
The NHP Processing Associate supports the accurate and compliant onboarding of new PCA/Workers by reviewing and processing New Hire Packets (NHPs) received from the Document Review & Verification (DRV) Department and initiating E‑Verify once packets are cleared by DRV. In this role, the Associate ensures that all required documentation is complete, all web‑based program checks and E-Verify checks are successfully verified, and all NHP and orientation data is entered with accuracy and within established service‑level agreements (SLAs). The Associate follows established procedures and program‑specific “Good to Go” rules to confirm hire eligibility, completes all activation steps, and supports efficient onboarding workflows. While the role includes processing required paperwork, supporting SDP‑related documentation, and validating system‑generated enrollment data, the current broad language is intentionally designed to encompass both present and future processes. By ensuring clean handoffs across internal teams, this position plays a key role in supporting a smooth, timely, and compliant onboarding experience. Essential Job Functions New Hire Packet (NHP) Processing
Review and process New Hire Packets (NHPs) with a high level of accuracy, ensuring all required documentation is complete, properly validated, and aligned with program requirements. Perform advanced data entry and verification of NHP information within designated systems, ensuring accuracy, efficiency, and adherence to established workflows and service-level agreements (SLAs).
Eligibility and Compliance Validation
Apply program-specific business rules to determine hire eligibility, establish hire dates, and confirm “Good to Go” status. Ensure completion of all required checks, including WEBS, OIG, CORI/SORI, and E‑Verify.
Worker Activation
Execute all steps required to activate PCA/Workers, ensuring all prerequisites have been met. Troubleshoot issues that may delay activation or workflow completion.
Collaboration & Communication
Collaborate closely with internal teams to support clean handoffs, clarify documentation needs, and prevent rework or delays. Serve as a subject-matter resource for process questions, common issues, and system navigation, providing guidance to peers as needed.
Continuous Improvement & Documentation
Assist with identifying process improvements, documentation updates, or workflow enhancements that support accuracy, efficiency, and compliance.
Performance & Other Duties
Maintain consistent performance in alignment with departmental standards, policies, and timelines. Perform all other duties as assigned to support departmental and organizational needs.
Competencies
Strong attention to detail with the ability to identify and resolve documentation issues accurately.Clear and professional communication skills, both verbal and written. Ability to organize, prioritize, and manage multiple tasks in a fast‑paced environment. Effective problem‑solving skills with sound judgment on when to resolve issues independently or escalate. Solid understanding of onboarding, verification, and compliance requirements. Maintains confidentiality and professionalism when handling sensitive information. Works effectively both independently and collaboratively to meet team and departmental goals. Reliable, punctual, and consistent in follow‑through. Demonstrates initiative, adaptability, and willingness to learn new systems and processes Proficient in Microsoft Office, Outlook, and database/electronic platforms. Supports workflow efficiency and identifies opportunities for process improvements.
Preferred Experience
Demonstrated ability to work in high‑volume, time‑sensitive settings requiring strong accuracy and attention to detail. Experience in PCA/ Worker onboarding, administrative processing, compliance workflows, or similar document‑driven environments. Experience using databases, and electronic workflow systems with minimal supervision. Proficiency with Microsoft Office, Outlook, and navigating digital platforms used for data entry and verification. Ability to identify process issues, suggest improvements, and support efficient workflow operations. Flexibility to adapt to evolving processes and perform additional duties as needed.
Required Education High School Diploma Travel Travel to company sites and agencies as required. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit, stand, walk; use hands to finger, handle or feel; and reach with hands and arms. Other Duties Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
