The posting
Job Description
Description of Job Duty:
The goal of this position is to partner with academic and administrative units of the assigned area of campus to proactively assess and address their technology needs, ensuring alignment with ACT and ITS policies. Act as a trusted advisor within the university community, guiding departments through technology adoption, lifecycle management, and continuous improvement initiatives.
Serve as the primary escalation point for complex technical issues, delivering endpoint support that requires advanced diagnostic and troubleshooting skills. Collaborates directly with vendors and internal stakeholders to resolve persistent or high-impact incidents. Leverage deep expertise in both custom and enterprise hardware/software environments to ensure seamless integration, deployment, and upgrade of technology solutions. Demonstrate exceptional analytical abilities and consistently deliver superior customer service in person and remotely.
Tennessee Tech is an Equal Opportunity/Affirmative Action Employer.
Responsibilities
Essential Functions:
Administers, configures, deploys, and supports endpoint devices (desktops, laptops, and peripherals) within managed environments, including imaging, provisioning, software distribution, patching, and performance monitoring, ensuring alignment with institutional standards and user needs. Conducts technical needs assessments and environment analysis; provides data-driven hardware and software recommendations; and develops lifecycle, refresh, and deployment strategies for supported academic and administrative units. Tests, validates, and implements operating system updates, application deployments, and configuration changes across endpoint environments, ensuring system reliability, security compliance, and minimal disruption to instructional and administrative activities. Provides user support, training, and technical guidance and documentation via IT knowledgebase to faculty, staff, and students; communicates effectively with stakeholders; and identifies opportunities for continuous improvement in supported environments. Performs ongoing maintenance and operational support of endpoint systems and associated campus technologies within the assigned support area, including troubleshooting, hardware repair coordination, area event support, and technology optimization. Maintains current knowledge of emerging endpoint technologies, device management platforms, and higher education IT trends to support innovation, improve service delivery, and enhance operational efficiency. Miscellaneous duties, such as communicating with faculty and staff, departmental and ITS liaisons, managing servers, planning for upcoming ITS projects and initiatives, performing research on current ITS issues and solutions, oversight and management of student workers as assigned and other duties as assigned.
Physical Demands:
Physical exertion is a requirement of this position for technology deployment across their area of support. Workers will be tasked with safe deployment and care of technology purchased by the university as well as proper preparation and disposal of obsoleted equipment within their area of support.
- Ability to safely lift 50lbs. for short periods.
- Ability to move and deploy equipment across campus to office locations.
- Cabling and routing of wires within confined and restricted spaces will require manual dexterity.
Work Hours:
Typical hours are Monday-Friday, 8:00 a.m. - 4:30 p.m. Additional hours if/when needed.
Special Instructions:
Applicants are required to electronically upload a cover letter, resume, copy of transcripts (official transcripts required upon hire), and complete contact information for three references. References will be contacted at a later date. Submission of materials is the applicant’s responsibility. Applications without all required materials are incomplete and will not be considered.
Salary:
Commensurate with education and experience. Level P3, Grade 12.
Benefits Information:
The University offers a competitive benefits package. Benefits include the accumulation of two vacation days per month, one sick leave day per month, and thirteen University holidays. Other benefits include medical and life insurance (shared cost with the university), retirement, optional 401k, and educational benefits.
Qualifications
Minimum Qualifications:
Bachelor’s degree from an accredited institution in computer science, management information systems, computer engineering, or a related IT field with four years of relevant experience OR at least 60 hours of college credit from an accredited institution with six years relevant working experience with on-the-job training in IT. Persons in this job must be familiar with programming, deployment, and analysis techniques for both macOS and Windows, as well as common software applications. Additionally, they should be comfortable supporting presentation and A/V technologies for purposes of instruction, presentation, and academic purposes. Experience with project planning, purchase consultation, customer service, and being fiscally responsible is necessary. Some specific skills include good time management, customer relations, skills in analyzing higher-level policies and usage, expert-level technical proficiency for servers and systems, project management and managerial skills related to purchase consultation.
Preferred Qualifications:
IT certifications are not required, but preferred within the following areas:
- CompTIA, MSCE, Endpoint management, system administration and analysis, policy writing, scripting, and programming; for major OS platforms.
- Project and time management.
- Customer or service management frameworks such as ITIL.
- IT endpoint security.
