Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 47 days ago

IT Field Support Lead

terrestris-global-solutions127 open roles

Where
Washington, Dist. of Columbia, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIT Field Support Leadterrestris-global-solutions · Washington, Dist. of Columbia, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on terrestris-global-solutions's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.0%30 days
This job: posted 47 days ago

The posting

Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? We can help! We are seeking an IT Field Support Lead to support the Internal Revenue Service’s (IRS) Criminal Investigations (CI) Client Management Support Services (CMSS) & U.S. Windows Client OS Support and Onsite Services contract at the IRS Headquarters in Washington, DC.

I’ve never heard of Terrestris. What do you do?

At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.

So, what will the IT Field Support Lead at Terrestris do?

The IT Field Support Lead is responsible for managing and supporting the IRS's desktop and endpoint technology environment, ensuring employees have the tools and technical assistance they need to perform their jobs effectively. The position provides hands-on IT support at IRS Headquarters, including direct support for senior leadership and executives within the Criminal Investigation division.You will troubleshoot hardware and software issues, resolve user support tickets, install and upgrade equipment, and respond to technology outages and other technical incidents. You will also help improve the overall customer support experience by maintaining technical documentation, supporting mobility initiatives, and assisting with he implementation of modern technologies such as AI-powered support tools and chatbots.

What does a typical day look like for an IT Field Support Lead?

You will:

  • Oversee onsite endpoint-management and user-support operations for the Field Office/HQ environment.
  • Provide daily hands-on IT support at IRS Headquarters, including support to HQ executives and the Chief of CI.
  • Support enterprise desktop/endpoint troubleshooting, hardware/software installations, deployments, refreshes, migrations, outages, and incident resolution.
  • Provide direct help-desk support when required, including answering calls, tiered support, opening/escalating tickets, and meeting SLA requirements.
  • Resolve user-generated support tickets and support unplanned incidents/outages involving existing and new technologies.
  • Support Mobility and other User Support programs/projects.
  • Review/update existing knowledge articles; create technical-support documentation, self-help materials, user communications, installation/admin/service-desk guides, and readiness documentation.
  • Support implementation and maintenance of modernized customer-support capabilities such as chatbots, AI, or other technologies.
  • Provide onsite assistance for customer needs, installations, inventory activities, and other field-office technical support.
  • Coordinate/escalate complex issues through the Government tiered-support structure.

What qualifications do you look for?

You might be the professional we’re looking for if you have:

  • Authorization to permanently work in the United States without sponsorship.
  • A minimum of 5 years of experience supporting enterprise desktop support, field-services operations, or endpoint-deployment activities, including at least 2 years in a team-lead or supervisory role.
  • Experience with large-scale hardware refreshes, operating-system deployments, user-migration activities, and enterprise troubleshooting in Microsoft Windows environments.
  • Familiarity with Microsoft 365 applications, basic network configuration/troubleshooting, and ticketing systems is required.
  • ITIL Foundation, CompTIA A+, CompTIA Network+, Microsoft Certified: Endpoint Administrator Associate, or equivalent enterprise desktop-support/service-management certification(s).
  • Must undergo a High-Risk Background Investigation and complete a 7-panel drug screening.

What kind of benefits does Terrestris Offer?

We offer outstanding benefits including health, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.

Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.

DILBERT © 2018 Scott Adams. Used By permission of ANDREWS MCMEEL SYNDICATION. All rights reserved.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against terrestris-global-solutions's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on terrestris-global-solutions's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    terrestris-global-solutions's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.