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Omni Merch and Coordination Lead - Totalsports

TFG257 open roles

Where
Western Cape, South Africa
Work mode
On site
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Your applicationOpen nowOmni Merch and Coordination Lead - TotalsportsTFG · Western Cape, South Africa

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The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. TFG postings stay open a median of 6 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted today

TFG median: 6 days open

The posting

Job Description

The Online Merchant and Coordination Lead is responsible for leading the execution of omni merchandising, coordination, and campaign delivery activities to ensure products, content, and promotions are available and optimised across digital channels. The role partners with cross-functional stakeholders to coordinate operational processes, align trading priorities, and ensure seamless product readiness and launch execution. The role drives operational excellence, continuous improvement, and team performance to enhance the online customer experience, support commercial objectives, and deliver consistent omni-channel execution.

Responsibilities

  • Lead the end-to-end execution of omni merchandising activities, ensuring products are accurately represented, enriched, and published across digital platforms.
  • Coordinate product, content, and campaign workflows to ensure timely readiness, launch execution, and alignment with trading priorities.
  • Manage operational processes across sample management, studio coordination, product publishing, and stock readiness to support seamless online execution.
  • Drive the delivery of digital campaigns, promotions, and key trading events, ensuring all online touchpoints are executed accurately and on schedule.
  • Collaborate with Buying, Planning, Marketing, Operations, Studio, and platform teams to align priorities and resolve execution challenges.
  • Identify and implement process improvements that increase execution efficiency, speed to market, and overall omni trading performance.
  • Lead, coach, and develop Omni Merchants and Coordinators while fostering a collaborative, accountable, and high-performance team environment.
  • Monitor product availability, content quality, campaign readiness, and operational performance to enhance the customer experience and commercial outcomes.

Qualifications

  • Minimum: Diploma in Retail Management, Business Management, eCommerce, Marketing, Commerce, or a related field.
  • Relevant digital commerce, project management, or leadership certification would be advantageous.
  • 5-7 years' experience within eCommerce, Online Trading, Digital Merchandising, Retail Operations, or a related omni-channel environment.
  • Proven experience coordinating and executing online merchandising, product publishing, content management, and campaign delivery processes.
  • Experience leading teams and managing performance in a fast-paced retail environment.
  • Experience managing promotional campaigns, trading events, and seasonal launches from planning through execution.
  • Strong understanding of online customer journeys, product discoverability, and digital trading principles.
  • Experience identifying and implementing process improvements that enhance operational efficiency and commercial performance.

Skills:

  • Commercial Acumen
  • Workflow Management
  • Project Management
  • Customer Focused Approach
  • Data Collection and Analysis
  • Planning and Organising

Behaviors:

  • Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
  • Business Insight - applies market and business insights in order to drive organisational objectives
  • Collaborates - effectively works with others to achieve shared goals
  • Communicates Effectively - conveys information and communicates ideas in a clear, concise and impactful manner
  • Decision Quality - consistently makes timely, well-rounded and informed decisions
  • Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
  • Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
  • Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
  • Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems
  • Plans and Aligns - develops plans and prioritises initiatives that align to the organisational goals and objectives

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

About Us

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.

We’re the designers, the makers, the shakers and the teams behind the scenes.

Are you with us?

At Totalsports we’re all about PERFORMANCE, we INSPIRE, we’re AUTHENTIC, we’re MOTIVATING, we INNOVATE, and we are REAL. We are looking for a team player who embodies a passion for sports and keeping fit and healthy, as well as an individual who develops, inspires, motivates and drives a high-performance.

We’re the #HomeofSport, join our commitment to inspire & unlock potential by making sport & fitness accessible to everyone.

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