The posting
The Head Server is responsible for ensuring food is served in a courteous and efficient manner, following proper food handling practices, while providing oversight of work schedules, staff performance, sanitation, and safety.
The Head Server is a team player, with a passion for delivering an outstanding dining experience. They offer exceptional service and support, have an empathetic and respectful approach, and a customer-focused mindset.
Food Service: • Serve meals in a courteous and efficient manner, providing exemplary customer service. • Maintain knowledge of the menu, dietary restrictions, and available items. • Strictly adhere to food and safety standards. • Follow correct serving techniques for all types of food and beverage on the menu. • Listen to and solicit resident feedback regarding their dining experience. • Ensure serving areas, dining room, dishes, floors, etc. are cleaned and set to specific standards.
Supervisory: • Provide orientation and ongoing training to team members. • Direct and guide team members on the correct serving techniques. • Collaborate closely with the General Manager regarding performance issues and complete annual performance evaluations for team members. • Create schedules to ensure efficient and productive service for all meals. • Promote The Berkeley’s Ethics Policy to all staff under their direction and act in accordance with The Berkeley Ethics Policy. • Maintain knowledge of and act in accordance with Company Standards, Conduct and Expectations. • Promote a positive team spirit within the Dining Room.
Health, Wellness, Safety • Maintain a safe and healthy work environment to ensure the systematic application of the best safety practices. • Ensure all standards of sanitation are adhered to. • Ensure adherence to all fire procedures and continued participation of all team members in fire safety drills. • Ensure incident and accident investigations are both timely and thorough. • Maintain a good understanding of WHMIS principles and ensure compliance within the Health Care Team. • Follow all health and safety legislation as it relates to the Nursing and Health Care Departments. • Participate in Health and Safety training as required.



