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Open nowFirst seen 6 days ago

Service Loaner Concierge

THE COLLECTION26 open roles

Where
Miami, FL
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Your applicationOpen nowService Loaner ConciergeTHE COLLECTION · Miami, FL

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on THE COLLECTION's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 6 days ago

The posting

DRIVE EXCELLENCE. LEAD PASSION. REPRESENT LEGACY.

At THE COLLECTION we do more than sell vehicles; we deliver experiences that are rooted in heritage and driven by performance.

As curators of the finest in luxury vehicles, we are committed to providing and sustaining the highest standard of excellence. If you are passionate about delivering unparalleled client satisfaction and providing high-quality services, we invite you to join our team as a Service Loaner Concierge.

Why Join Us:

  • Represent a collection of world-class luxury brands focused on the Jaguar and Land Rover.
  • Be the face of the dealership and play a pivotal role in creating experiences for every guest.
  • Work in a serene, professional, climate-controlled environment.
  • Competitive pay + benefits package.

What You’ll Do:

  • Welcome clients and provide a warm, professional first impression that positively reflects the luxury brand and THE COLLECTION.
  • Check in clients, verify appointments, customer identification, valid driver’s licenses, insurance information, and required rental or loaner agreements in accordance with dealership policies.
  • Accurately maintain customer information within the dealership’s CRM/database.
  • Provide explanations of loaner vehicle policies, terms, conditions, fuel requirements, mileage limitations, and return procedures.
  • Inspect and photograph vehicles before and after each use, documenting existing damage, mileage, fuel level, tolls, and overall condition.
  • Maintain accurate loaner vehicle logs, customer records, agreements, and vehicle assignments in DMS (CDK).
  • Coordinate with service advisors regarding customer appointments, repair status, loaner availability, and anticipated return dates.
  • Schedule client transportation as needed and/or required.
  • Monitor loaner vehicle inventory and availability to ensure vehicles are properly assigned and ready for customers.
  • Coordinate and assist with vehicle cleaning, fueling or charging, and general readiness between customers.
  • Handle call and customer overflow for Service Department
  • Track overdue vehicles and contact customers regarding scheduled returns in accordance with dealership procedures.
  • Collect payment, if required.
  • Report accidents, damage, maintenance needs, traffic violations, and other vehicle-related issues to management promptly.
  • Assist with moving, parking, delivering, picking up and organizing loaner vehicles safely.
  • Ensure all loaner vehicles are secured, and dealership keys are properly controlled.
  • Maintain a clean, organized, and professional loaner vehicle area.
  • Follow dealership policies, safety procedures, privacy requirements, and applicable laws.
  • Perform other duties as assigned by management.
  • Uphold THE COLLECTION’s standard of excellence in every interaction.

What We Seek:

  • Previous service experience with car rental agency or body shop.
  • Exceptional communication skills with a polished and professional demeanor.
  • Strong organizational skills and attention to detail.
  • Ability to work effectively and efficiently with clients, vendors, and employees while multi-tasking with a client-first mindset and a passion for delivering elevated service experiences
  • Microsoft Office suite experience.
  • Positive, driven, and team-oriented professionals
  • Bilingual (English/Spanish)
  • Valid Florida Driver License.
  • Flexible schedule with ability to work 40+ hours Monday – Saturday, as needed

This is more than an administrative role; it is an opportunity to represent and support the most iconic brands in the world. Ready to move forward? Jump in and take the wheel. Apply now.

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One press. We do the rest.

  1. A CV for this posting

    Written against THE COLLECTION's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on THE COLLECTION's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    THE COLLECTION's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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