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Open nowPosted 278 days ago

IT Field Technician II

The Proactive Technology Group7 open roles

Where
New York
Work mode
On site
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Your applicationOpen nowIT Field Technician IIThe Proactive Technology Group · New York

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  4. 14.6%14 days
  5. 34.0%30 days
This job: posted 278 days ago

The posting

We’re looking for a technically skilled, dependable, and service-oriented Field Technician to join our team. This role is primarily based out of our Midtown Manhattan office and supports a wide range of client environments across Manhattan, Queens, and Brooklyn, with occasional travel to our Greenvale, NY office on Long Island.

This position is ideal for someone who enjoys a mix of onsite support, hands-on troubleshooting, end-user assistance, and field-based technical work. The technician will spend approximately 50% of their time at client sites, providing in-person support, resolving technical issues, completing onsite tasks, and assisting with implementations and infrastructure changes.

What You'll Do

  • Provide onsite and remote Level 1/2 support for client environments
  • Troubleshoot and resolve issues related to:
  • Workstations and laptops
  • Microsoft 365 and user account issues
  • Printers and peripheral devices
  • Basic server and line-of-business application issues
  • Network connectivity, wireless access, and firewall-related concerns
  • Travel to client sites to perform technical support, remediation, deployment, and installation work
  • Assist with workstation setups, user onboarding/offboarding, hardware replacements, and office IT moves
  • Support onsite project tasks such as:
  • Network equipment installations and replacements
  • Firewall and switch swaps
  • Wireless deployments
  • Endpoint deployments and refreshes
  • Basic server and infrastructure upgrades
  • Escalate complex issues appropriately to senior engineers or project resources
  • Clearly communicate progress, blockers, and technical findings to internal teams and client contacts
  • Document work performed, technical findings, and client environment details in IT Glue
  • Use Halo PSA for ticket management, time entry, and work tracking
  • Use Ninja RMM for remote access, monitoring, and endpoint support
  • Maintain professionalism and strong customer service while representing the company onsite
  • Be flexible with schedule requirements, as some after-hours or early-morning work may be required for client needs or maintenance windows

You’re a Good Fit If You:

  • Have strong troubleshooting skills and are comfortable working independently in the field
  • Communicate clearly with both end users and internal technical teams
  • Are organized, reliable, and detail-oriented
  • Are comfortable balancing reactive support work with scheduled onsite tasks
  • Enjoy working directly with clients and providing a high level of service
  • Can adapt to different client environments and technologies quickly
  • Understand when to resolve issues independently and when to escalate

Preferred Experience

  • 2+ years of experience in a managed services, field support, or IT support role
  • Experience supporting:
  • Microsoft 365
  • Windows 10/11
  • Windows Server
  • Basic Azure and Entra ID environments
  • Network infrastructure including switches, firewalls, and wireless
  • Familiarity with technologies such as:
  • SonicWall
  • Meraki
  • UniFi
  • Ruckus
  • Experience with IT documentation platforms and PSA/ticketing systems preferred
  • Valid driver’s license and ability to travel to client locations as needed

Position Details

  • Job Type: Full-time
  • Location: Based onsite in our Midtown Manhattan office
  • Travel: Approximately 50% travel to client sites in Manhattan, Queens, and Brooklyn, with occasional travel to our Greenvale, NY office
  • Schedule: Monday through Friday, 9:30 AM - 6 PM EST, with occasional after-hours work as needed

Requirements

Ideal Background

· Strong foundational knowledge of Microsoft and networking technologies

· Interest in long-term technical growth

· Strong documentation and communication skills

Certifications that help you stand out (but are not required):

· Microsoft (AZ-104, AZ-800, MD-102, SC-300)

· Cisco CCNA or equivalent

· SonicWall SNSP or Fortinet NSE 5

· VMware VCP

· Google Workspace Administrator

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Referral program
  • Vision insurance
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