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Open nowFirst seen 8 hours ago

Hotel Front Office Manager

The Sagamore Resort19 open roles

Where
Bolton Landing, NY
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Your applicationOpen nowHotel Front Office ManagerThe Sagamore Resort · Bolton Landing, NY

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on The Sagamore Resort's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: first seen 8 hours ago

The posting

The Front Office Manager leads daily operations of the Front Desk, Call Center, Concierge, and Bell/Valet/Doorman teams. This role builds a warm, guest-focused culture, ensures standards are consistently met, and partners across the hotel to deliver a seamless arrival and departure experience. The ideal candidate is highly motivated, energetic, positive, and team-oriented.

Rate

$72,000 - $76,000 Annually.

Key Responsibilities

· Manage the Front Office team (Front Desk, Call Center, Concierge, Bell/Valet, and Doorman) and set an approachable, professional tone in all departments.

· Provide exceptional guest service and ensure all team members maintain luxury service standards.

· Create and uphold a positive, team-focused culture with open, timely communication.

· Handle service recovery with empathy and clear communication; follow up to closure.

· Maintain standards and SOPs; keep policies current and implement practical improvements.

· Hire, train, schedule, and coach a guest-focused team; recognize great work and provide timely feedback.

· Serve as Manager on Duty (MOD) as needed to support the operation.

· Manage room inventory (pre-blocking, out-of-order/out-of-service rooms, special requests, connecting rooms, VIPs).

· Communicate clearly on Front Office updates and resort-wide information so all team members have accurate, current details.

· Support the operation hands-on during peak times—assist with check-ins/outs, bell/valet, and the call center as needed.

· Partner with Housekeeping, Engineering, and other departments to reduce wait times and resolve issues quickly.

Qualifications

· 3–5 years of Front Office leadership (Supervisor/Assistant FOM or similar) in an upscale or luxury environment.

· Calm, guest-first problem solver with strong judgment.

· Excellent verbal and written communication; clear, professional email/phone etiquette.

· Proficient with PMS and common hotel tools.

· Flexible schedule including weekends and holidays; MOD coverage as assigned.

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

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