The posting
Summary: Provides personal attention to the guest and to ensure complete guest satisfaction from beginning to the end of guest treatment(s) by performing the following duties.
Essential Duties and Responsibilities include the following.
- Warmly greet and welcome guests, providing a professional, friendly, and relaxing experience.
- Provide guests with a tour of the spa and explain the proper use of the sauna, steam room, lounge, lockers, and other amenities.
- Anticipate guest needs, answer questions, and provide attentive, personalized service throughout their visit.
- Build warm, professional relationships with guests and recognize returning members by name.
- Be knowledgeable about daily treatments and appointments while maintaining guest privacy and confidentiality.
- Promote spa services, and retail products in a natural, service-oriented manner.
- Assist guests with safe and proper use of the sauna, steam room, lockers, and other facilities.
- Maintain a clean, organized, comfortable, and well-stocked lounge and spa environment.
- Monitor facility conditions and promptly report safety concerns, maintenance needs, or other issues to management.
- Maintain inventory of towels, sandals, amenities, and other assigned supplies.
- Complete daily checklists and follow all opening and closing procedures.
- Maintain cleanliness and presentation standards throughout all guest-facing areas.
- Handle busy or stressful situations with professionalism and composure while maintaining a positive guest experience.
- Demonstrate patience, empathy, active listening, and genuine care for guests.
- Work collaboratively with spa management and team members to ensure seamless guest service.
- Maintain a polished appearance and adhere to all uniform and grooming standards.
- Demonstrate reliability, flexibility, energy, enthusiasm, and a strong attention to detail.
- Perform other duties as assigned.
Hourly Rate:
$16.50 + Gratuities
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
High school diploma or general education degree (GED) preferred; or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Math Ability:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles and toxic or caustic chemicals (chlorine & pool chemicals). The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.
Competency:
To perform the job successfully, an individual should demonstrate the following competencies:
Design - Generates creative solutions; Applies design principles; Demonstrates attention to detail.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.
Interpersonal - Maintains confidentiality; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Responds well to questions; Demonstrates group presentation skills.
Team Work - Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Written Communication - Writes clearly and informatively.
Business Acumen - Understands business implications of decisions; Demonstrates knowledge of market and competition.
Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
Ethics - Treats people with respect; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Supports organization's goals and values.
Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; Undertakes self-development activities; Asks for and offers help when needed.
Innovation - Displays original thinking and creativity; Generates suggestions for improving work.
Judgment - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Organizes or schedules other people and their tasks.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance.
Quantity - Strives to increase productivity.
Safety and Security - Observes safety and security procedures.
