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Open nowFirst seen 9 hours ago

Express Service Advisor

thomassalesserviceford6 open roles

Where
Madras, OR
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Your applicationOpen nowExpress Service Advisorthomassalesserviceford · Madras, OR

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The clock on this job

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7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: first seen 9 hours ago

The posting

Are you looking for a great place to work that you can call home? If you said ‘yes,' we want to hear from you!

Service Advisor responsibilities include:

  • Greeting customers and directing them to available mechanics
  • Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs
  • Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers

Job brief

We are looking for an express Service Advisor to join our team and act as a liaison between our customers and our Service Technicians.

Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is scheduled.

Ultimately, you will work directly with customers to understand their needs and provide our Service Technicians with the information required to provide excellent service.

Responsibilities

  • Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up
  • Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car
  • Manage and oversee the dealership’s workflow and schedule
  • Call customers to advise them about service changes or car pick-up times
  • Maintain positive customer relationships to ensure repeat business

Requirements and skills

  • Proven work experience as a Service Advisor
  • A strong understanding of automotive technology and the automotive industry
  • Proficiency with industry-specific software
  • Excellent customer service, interpersonal and communication expertise
  • Strong organizational, decision-making and problem-solving skills
  • Relevant training and/or certifications as a Service Advisor Benefits
  • Paid time off
  • Health insurance 50%
  • Paid training
  • Family-owned
  • 401K up to 4% match
  • Golf membership
  • Employee discounts
  • Flexible schedules
  • Fast Growing Dealership
  • Extremely Large Customer Base
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