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Open nowPosted 24 days ago

Director of Emergency Services

Thomasville Restoration28 open roles

Where
Baltimore, MD
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Your applicationOpen nowDirector of Emergency ServicesThomasville Restoration · Baltimore, MD

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Thomasville Restoration's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Thomasville Restoration postings stay open a median of 36 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 24 days ago

Thomasville Restoration median: 36 days open

The posting

Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company.

About Thomasville Restoration

Thomasville Restoration’s vision is to be the #1 most trusted and respected restoration company. To help achieve this goal and support our growth, we are adding a Director of Emergency Services.

The Director of Emergency Services leads mitigation operations across a six-state Mid-Atlantic region. This role owns operational execution, team performance, and financial results while ensuring consistent adherence to company standards, systems, and processes.

What You’ll Do

  • Lead 24/7 EMS operations across a multi-state region, ensuring consistent execution across all markets.
  • Ensure jobs are completed on time, on budget, and according to company standards.
  • Drive scheduling discipline to maximize productivity, utilization, and response time.
  • Oversee equipment inventory, readiness, and deployment across all locations.
  • Lead operations during CAT events, storms, and high-volume periods.
  • Partner with HR to handle disciplinary or corrective action plans.
  • Enforce adherence to the TVR Playbook and disciplined use of KnowHow.
  • Identify operational inefficiencies and implement scalable process improvements.
  • Build and develop a high-performing, accountable leadership team.
  • Own hiring, onboarding, training, and ongoing development programs.
  • Conduct annual performance reviews and establish clear expectations across all levels.
  • Own divisional P&L performance, including revenue, cost control, and margin.
  • Drive initiatives that improve efficiency, capacity, and profitability.
  • Participate in annual planning and 3-to-4-year strategic initiatives.
  • Ensure a high level of customer, carrier, and partner satisfaction through strong execution and communication.
  • Maintain safe, compliant, and scalable operations across all markets.
  • Maintain strong alignment with all departments, including accounting teams.

Who You Are

  • 8+ years of restoration experience, with a focus in mitigation operations.
  • Proven leadership managing teams and a multi-location region.
  • Experience owning or influencing P&L performance.
  • Strong understanding of job costing, scheduling, and operational efficiency.
  • Ability to lead in a fast-paced, detail-driven 24/7 environment.
  • Strong attention to detail with analytical and job auditing skills.
  • Strong communication, problem-solving, and decision-making abilities.
  • IICRC certifications preferred, including WRT, ASD, or AMRT, in conjunction with OSHA guidelines.
  • Experience with DASH, Xactimate, or similar platforms.

Your Impact

The Director of Emergency Services will lead the execution and performance of Thomasville’s mitigation operations across a six-state Mid-Atlantic region. This role will help drive consistent operational standards, strong financial performance, team development, customer satisfaction, and scalable growth across all markets.

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