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Open nowPosted 3 days ago

TPA Performance Manager

Thomasville Restoration28 open roles

Where
Baltimore, MD
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Your applicationOpen nowTPA Performance ManagerThomasville Restoration · Baltimore, MD

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Thomasville Restoration's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Thomasville Restoration postings stay open a median of 36 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 3 days ago

Thomasville Restoration median: 36 days open

The posting

Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company.

JOB RESPONSIBILITIES

  • Drive and manage performance related to TPA expectations, metrics, scoring, and surveys-specifically for Contractor Connection, Alacrity, Westhill, Sedgwick, AccuServe, and potentially others.
  • Understand the metrics and scoring mechanisms for each TPA partner and communicate to department heads and team members what actions are necessary to achieve outstanding results and optimal scoring for each TPA partner.
  • Monitor all TPA platforms daily.
  • Identify areas of the workflow in all trades that need extra attention and continuous coaching to achieve superior and consistent results specifically related to TPA performance.
  • Nurture constructive and collegial relationships with TPA’s key personnel and ensure lines of communication remain open at all times.
  • Other TPA compliance responsibilities as needed.

SKILLS & QUALIFICATIONS

  • 5 years of restoration industry work experience
  • Knowledge and understanding of scoring and metrics used by restoration industry TPAs
  • Knowledge and understanding of restoration industry estimating platforms, TPA platforms, and job management software (DASH)
  • Excellent communication (verbal and written), interpersonal, problem-solving, and critical thinking skills
  • Fluent in English
  • Solid work ethic, high integrity, positive attitude, and strong attention to detail and accuracy. Motivated self-starter who is professional and possesses a passion for making things better
  • Ability to work independently in a fast-paced, team-oriented office environment. Determined to succeed
  • Consistent with follow-up
  • Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
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    The review screen in CV Rocket: how each CV was read, round by round.

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