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Open nowFirst seen 3 days ago

POOLING: AU Customer Service Representative

Three Peaks International Pty Ltd16 open roles

Where
Remote
Work mode
Remote
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Your applicationOpen nowPOOLING: AU Customer Service RepresentativeThree Peaks International Pty Ltd · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Three Peaks International Pty Ltd's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 3 days ago

The posting

We're building our talent pool for future Customer Service Representative opportunities! If you have a passion for delivering exceptional customer service and have experience supporting customers through voice or non-voice channels, we'd love to hear from you.

Key Responsibilities

* Respond to customer inquiries via phone, email, chat, or other communication channels.

* Assist customers with product, service, billing, account, and order-related concerns.

* Resolve customer issues efficiently while maintaining professionalism and empathy.

* Accurately document customer interactions using CRM or ticketing systems.

* Process customer requests, transactions, and account updates.

* Escalate complex concerns to the appropriate team when necessary.

* Meet service quality, productivity, and customer satisfaction targets.

* Follow company policies, procedures, and data privacy standards.

* Collaborate with internal teams to ensure timely issue resolution.

Qualifications

* Minimum of 2 years of customer service experience in similar role.

* Excellent English communication skills, both verbal and written.

* Strong customer service, problem-solving, and conflict resolution skills.

* Proficient in using computers and navigating multiple applications simultaneously.

* Experience working with CRM or ticketing systems is an advantage.

* Ability to work in a fast-paced environment while maintaining accuracy and professionalism.

Technical Requirements

  • Should have personal and working laptop/ Desktop, and one (1) back up
  • Has Noise-cancelling headset (for interview and meetings)
  • Back up internet connection (at least 100 mbps)

Benefits:

  • 100% remote work setup.
  • Work-life balance with Australian business hours; no night shifts
  • Competitive compensation paid fortnightly via international payment platforms (e.g., Wise)
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  1. A CV for this posting

    Written against Three Peaks International Pty Ltd's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Three Peaks International Pty Ltd's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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