The posting
OUR MISSION
We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.
Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.
As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.
Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.
WHAT YOU’LL DO
As a Quality Engineering Lead, you will own the feedback loop that tells the Thyme Box team what's breaking and what to fix first, and you'll make sure a quality mentality shows up at every stage of how we build. Thyme Box is our proprietary internal care management platform, and the primary tool that enables 600+ Care Team members to deliver clinical and non-clinical navigation services to members every day.
Additionally, you will:
- Manage and grow a team of 1-2 quality engineers, staying hands-on technically as you do it.
- Set quality strategy for Thyme Box: what good looks like at each stage, and how to measure it. The Thyme Box team owns its test planning and testing; you own the standard and whether it's being met.
- Add feedback points throughout the product lifecycle, from requirements and technical design through implementation and release.
- Check that test plans exist and hold up before work is built.
- Lead the team that owns our Thyme Box bug triage process and the systems that track it, and bring the trends to engineering and product leads so they can prioritize. You own the trends and the recommendations; the Thyme Box team owns the fix.
- Run exploratory testing on new and existing functionality yourself, especially at system boundaries and integration points.
- Support automated testing and quality tooling where it unblocks the Thyme Box team, without taking the work off them.
- Occasionally pick up a fix yourself when it helps the Thyme Box team move faster.
- Own root cause analysis on escaped defects and production incidents, and share written findings broadly.
- Participate in incident review and close the loop from production issues back into how we build, so the same class of defect doesn't return.
- Mentor and develop your reports, and hold the hiring bar as the team grows.
WHAT YOU'VE DONE
- You have 5+ years building, shipping, and supporting software in production, as an engineer, quality engineer, or SRE, including 2+ years leading or mentoring engineers as a manager or tech lead.
- You're fluent in quality tooling like CI pipelines, automated testing, and observability, and you can raise the bar on a product you don't own.
- You've communicated objectively about quality with technical and non-technical stakeholders, including when the news is unwelcome.
- You can brief engineering and product leadership on quality trends concisely, verbally, and in terms they can act on.
Nice to have, but not required:
- You have prior experience working in healthcare or health tech.
- You've thoughtfully leveraged AI tooling to support developer productivity, code quality, and engineering best practices.
WHAT LEADS TO SUCCESS
Curiosity. You want to learn an entire product and the systems underneath it, including the parts nobody has documented. You're energized by finding out how something actually works rather than how it's supposed to.
A debugging instinct. You like the part of the job where something is broken and nobody knows why. Root cause analysis is satisfying to you, not a chore you complete after the fix ships.
Clear signal. Most of your interaction with engineering and product happens in Slack and Linear, and the rest happens live with Thyme Box leadership. You can explain what's wrong and why it matters without getting sidetracked.
Influence without ownership. You can raise the quality bar on a codebase another team owns. You get there through evidence and relationships rather than gates and mandates.
People-first. Thyme Care's mission and members matter to you, deeply. You hold a high bar while helping the engineers around you clear it, and you give and receive feedback thoughtfully.
OUR VALUES
At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $200,000 to $235,000. The salary range could be lower or higher than this if the role is hired at another level.
We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.
Be cautious of recruitment fraud https://www.thymecare.com/fraudulent-job-offers, and always confirm that communications are coming from an official Thyme Care email.
