The posting
Employee Type:
Regular
Work Shift:
Day - 8 hour shift (United States of America)
Join Team Tidelands and help people live better lives through better health!
Practice Manager III Are you passionate about quality and committed to excellence? Consider joining our Tidelands Health team. As our region's largest health care provider, we are also one of our area's largest employers. More than 2,500 team members at more than 70 Tidelands Health locations bring our healing mission to life each day.
A Brief Overview The Tidelands Health Clinic Manager (CM) works closely with physicians and staff of an assigned medical office(s) to oversee operations of the clinic and align it with the Tidelands Health mission and strategic vision. Key requirements involve the development, planning, coordinating and implementing the TH business plan and strategy. This may involve formatting budgets and overseeing all aspects of the daily operation of the business including business expansion; clinic coding billing and collections; employee management and training; policy & procedure management; medical record management; technical issues; physical clinic issue resolution; physician issue resolution; daily flow and evaluating standards of care for patients. The CM will be responsible for the development of process improvement opportunities and policy management. The CM enhances operational effectiveness while emphasizing cost containment without jeopardizing important innovation and quality of care. The CM will ensure that clinics operations and team members are knowledgeable of and in compliance with applicable regulatory, licensing and accrediting agency standards and applicable state and federal laws. The CM will demonstrate fluency in the EMR system, effectively implementing and monitoring utilization of the tool for improved preventative medicine and disease management practices while achieving goals for quality standards and Meaningful Use requirements. CM must participate in marketing efforts through various related activities and overall act as the liaison and a channel of communication between the clinic and TH administration. CM must participate in teamwork activities with peers and complete all duties as assigned by management.
What you will do
- Functions in clinical and administrative support positions within clinic
- Works with leadership to identify opportunities and problems and initiates plans for decision-making and problem solving in the organization, and specifically with regards to the practices in a positive manner
- Directly supervises practice staff to include MA’s and Patient Specialists assuring adequate coverages for all positions and arranging for coverage for sick and vacation time
- Works with the appropriate staff in the clinic, assures provider schedules are at a level to achieve identified benchmarks and informs leadership of any issues regarding achieving benchmark
- Makes recommendations for staffing levels at the site based on site productivity and patient need. Assures adequate provider coverage to always meet patient needs.
- Participates in interviewing, hiring and orientation of new staff at the clinics
- Assures employee evaluations are completed in a timely manner and appropriate goals are set for all staff supervised. Makes recommendations for salary adjustments
- Providers oversight of bi-weekly employee timesheets and monitors time clock activities
- In conjunction with the Medical Direct and C-Suite, identifies areas of concern for providers and brings forward for resolution and feedback/follow-up
- Works with Quality Manager and others as appropriate in the areas of Tidelands Health and participates in meetings regarding these and other quality initiatives as appropriate
- Works with Quality to assess improvements made in systems or processes, system efficiency, innovation and creativity as well as commitment to generating new solutions and ideas
Education Qualifications
- Associate's Degree (Healthcare or Business specific degree preferred) with 7 years’ specific management or supervisory experience Required or
- Bachelor's Degree (Healthcare or Business specific degree preferred) Required
- Master's Degree in Health Administration or Business Administration Preferred
Experience Qualifications
- Minimum of three (3) years prior medical clinic management or related healthcare management experience
Skills and Abilities
- Must be strongly proficient with PC’s and Microsoft office software such as Word, Excel, PowerPoint, and Outlook required
- Prior Electronic Medical Record experience preferred
- Strong analytical problems solving skills required
- Exemplary communication and teamwork skills required
Licenses and Certifications
- Certified Medical Practice Manager - American Academy of Professional Coders Preferred
Physical Demand Light Physical Demand The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a contract for employment nor a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform tasks other than those specifically presented in this description.
Tidelands Health is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.
