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Open nowFirst seen 56 minutes ago

Senior Backend Software Engineer - Customer Service Platform - Global E-Commerce Customer Service Platform

TikTok4,268 open roles

Where
Seattle, Washington, United States of America
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Your applicationOpen nowSenior Backend Software Engineer - Customer Service Platform - Global E-Commerce Customer Service PlatformTikTok · Seattle, Washington, United States of America

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on TikTok's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. TikTok postings stay open a median of 7 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.2%30 days
This job: first seen 56 minutes ago

TikTok median: 7 days open

The posting

Global E-commerce is a discovery-driven e-commerce business, working to become a destination for users to discover and buy good products at affordable prices. We build a shopping experience that feels tailored to each user, and a platform merchants can rely on across live and short-video commerce.

The Customer Service Platform team builds and supports global customer service capabilities across key countries and regions, connecting consumers and merchants through the full service journey, from pre-sales inquiries to order support and after-sales care. By combining intelligent self-service with agent-facing tools and human support, we improve service efficiency and resolve complex customer needs at global scale.

You will build the self-service solutions users rely on and the tools agents work in, shaping the customer service experience across global markets.

Global E-commerce is a discovery-driven e-commerce business, working to become a destination for users to discover and buy good products at affordable prices. We build a shopping experience that feels tailored to each user, and a platform merchants can rely on across live and short-video commerce.

The Customer Service Platform team builds and supports global customer service capabilities across key countries and regions, connecting consumers and merchants through the full service journey, from pre-sales inquiries to order support and after-sales care. By combining intelligent self-service with agent-facing tools and human support, we improve service efficiency and resolve complex customer needs at global scale. You will build the self-service solutions users rely on and the tools agents work in, shaping the customer service experience across global markets. Responsibilities: - Design, develop, and maintain scalable, reliable, and high-performance backend services and systems. - Own the end-to-end development lifecycle, from technical design and implementation to testing, deployment, and ongoing optimization. - Build and optimize APIs, microservices, and distributed systems to support complex business requirements. - Identify and resolve performance bottlenecks, improve system reliability, and ensure scalability as business demands grow. - Drive technical design discussions, evaluate architectural trade-offs, and contribute to long-term technical strategy.

Minimum Qualifications: - Bachelor's degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience. - 5+ years of professional software development experience, with a strong focus on backend engineering. - Proficiency in at least one backend programming language, such as Java, Go, C++, or Python. - Strong understanding of data structures, algorithms, object-oriented programming, and software design principles. - Hands-on experience designing and developing scalable backend services, APIs, and distributed systems. - Solid understanding of databases, caching, messaging systems, and data modeling.

Preferred Qualifications: - Experience building and operating large-scale, high-concurrency, or high-availability distributed systems. - Experience with e-commerce platforms, transaction systems, or other large-scale consumer-facing products. - Demonstrated ability to independently own complex technical projects and drive solutions across multiple teams.

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