The posting
About Tilray Brands, Inc.
Tilray Brands, Inc. (“Tilray”) (Nasdaq: TLRY; TSX: TLRY), is leading global lifestyle and consumer packaged goods company with operations in Canada, the United States, Europe, Australia, and Latin America that is leading as a transformative force at the nexus of cannabis, beverage, wellness, and entertainment, elevating lives through moments of connection. Tilray’s mission is to be a leading premium lifestyle company with a house of brands and innovative products that inspire joy, wellness and create memorable experiences. Tilray’s unprecedented platform supports over 40 brands in over 20 countries, including comprehensive cannabis offerings, hemp-based foods, and craft beverages.
Assistant General Manager (AGM) Reports to: General Manager
The Assistant General Manager supports daily pub operations, leads the team, and helps create a welcoming, consistent guest experience. This hands-on leadership role works closely with the General Manager and kitchen leadership to maintain service standards, manage labor, support employees, and meet financial goals.
Key Responsibilities
Daily Operations & Guest Service
- Lead shifts and maintain a visible presence on the floor during service.
- Support opening and closing procedures, cleanliness, safety, and overall pub readiness.
- Address guest concerns promptly and professionally.
- Coordinate with kitchen leadership to ensure timely service and consistent food and beverage quality.
- Maintain responsible alcohol service and compliance with company policies and applicable requirements.
Team Leadership
- Assist with hiring, onboarding, training, scheduling, and employee development.
- Set clear expectations and provide ongoing coaching and accountability.
- Adjust staffing based on business volume and labor goals.
- Support employee concerns with professionalism and discretion, escalating issues when appropriate.
- Step into service positions as needed to support the team.
Payroll & Administrative Support
- Review timecards for accuracy, including missed punches, breaks, job codes, and tip entries.
- Resolve timekeeping discrepancies with employees and managers.
- Prepare and process payroll accurately and on time according to company procedures.
- Maintain accurate payroll records and protect confidential employee information.
- Communicate payroll concerns promptly to the General Manager and payroll team.
Basic Banquet Inquiries & Event Support
- Respond to initial banquet and private event inquiries by phone, email, and in person.
- Gather event details, including preferred date, guest count, budget, food and beverage needs, and room setup.
- Share approved menus, pricing, space information, and booking policies.
- Document inquiries and coordinate availability, proposals, and next steps with the General Manager or designated event contact.
- Assist with event walkthroughs, setup, staffing, execution, and follow-up.
- Communicate event details clearly to front-of-house and kitchen teams.
Financial & Inventory Support
- Assist with cash handling, deposits, daily sales reconciliation, and reporting.
- Monitor labor, waste, discounts, and other controllable expenses.
- Support inventory counts, ordering, receiving, and product availability.
- Help drive sales through team training, promotions, and community engagement.
Qualifications
- Previous restaurant or hospitality management experience; high-volume pub experience preferred.
- Strong leadership, communication, organization, and guest service skills.
- Experience with scheduling, timekeeping, payroll review, and POS systems.
- Ability to manage competing priorities and remain composed during busy service.
- Availability to work evenings, weekends, holidays, and events.
- Ability to obtain and maintain required food handler and alcohol service certifications.
- Ability to perform the essential duties of the position, with or without reasonable accommodation.
At Tilray Brands, we recognize the importance of comprehensive total rewards. We provide:
- PTO & Paid Personal Time Off
- 401K
- Medical, Dental, Vision and Supplemental Insurances
- Performance Based Incentives
- Employee & Family Assistance Program
- Growth and Internal Mobility Opportunities
Tilray welcomes applications from all qualified individuals and is committed to employment equity and diversity in the workplace.
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.
Please note that Tilray does not authorize, engage, or sponsor any consultants, agencies or organizations that seek certain personal or financial information from you (e.g. passwords, login ids, credit card information). Tilray does not charge any application, processing or onboarding fee at any stage of the recruitment or hiring process.
Tilray does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Tilray or any of its subsidiaries, directly or indirectly, will be considered Tilray Brands, Inc. property. Tilray will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.
