Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 42 hours ago

Head of Support

Toogeza52 open roles

Where
Europe
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowHead of SupportToogeza · Europe

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Toogeza's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.7% of postings close within 7 days. Measured by our own scanner across the market. Toogeza postings stay open a median of 21 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: posted 42 hours ago

Toogeza median: 21 days open

The posting

We are toogeza, a Ukrainian recruiting company that is focused on hiring talents and building teams for tech startups worldwide. People make a difference in the big game, and we may help to find the right ones.

Type: Full-time (Remote) Company: HealthTech company developing innovative AI-driven wellness products

About the client’s company:

Fast-growing HealthTech company creating multiple products at the intersection of wellness and artificial intelligence. Their mission is to make self-optimization and well-being accessible to everyone through cutting-edge technology. Their most recognized product is Ultiself, a mobile habit tracker used by thousands of people worldwide.

ABOUT THE ROLE

We are looking for a Head of Customer Support to own the support function for all our products. You will lead a remote, multinational team and be responsible for the full support experience: from the first ticket to a renewed subscription.

In a subscription business, support directly affects retention, refunds, chargebacks and app ratings. Your work will be measured not only by response time, but by how many users we keep and how they talk about us.

RESPONSIBILITIES

- Lead, coach and grow a remote, multinational support team: hiring, onboarding, scheduling, performance reviews and career development.

- Own support strategy and operations across all channels (email, in-app chat, app store replies) for Ultiself and Soob.

- Set and own support KPIs — first response time, resolution time, CSAT, ticket volume per user, refund and chargeback rates — and report on them to leadership.

- Build and continuously improve processes: SLAs, escalation paths, macros, QA scoring, knowledge base and internal documentation.

- Own subscription-related cases: cancellations, refunds, billing disputes and chargeback prevention, in close cooperation with Finance and payment providers.

- Design retention flows in support: save offers, win-back scripts and cancellation reason tracking.

- Turn support data into insights for Product and Marketing: top contact reasons, bugs, paywall and onboarding issues.

- Choose, set up and optimize the support tool stack (Zendesk, Front, Intercom or similar), including automation and AI-assisted replies.

- Plan and manage the department budget and headcount as the user base grows.

- Ensure safe and careful handling of sensitive topics (health, alcohol use) and of user data.

- Stay hands-on when needed: handle complex or escalated cases yourself.

REQUIREMENTS

- 5+ years in customer support, including 3+ years leading a support team (Head of Support, Support Manager or Team Lead of a team of 8+ people).

- Experience in B2C digital products with a subscription model — mobile apps, SaaS or e-commerce subscriptions.

- Deep knowledge of support metrics and proven results in improving them (share numbers: CSAT, FRT, refund rate, etc.).

- Experience building support processes and documentation from scratch and scaling them.

- Hands-on experience with support platforms (Zendesk, Front, Intercom or similar) and automation.

- Understanding of payment processes: refunds, chargebacks and payment processors (Stripe, PayPal, App Store and Google Play billing).

- Strong data skills: confident with Excel / Google Sheets and support analytics dashboards.

- Strong leadership and communication skills; ability to work independently in a fast-paced environment.

- Fluent English (C1+), written and spoken.

NICE TO HAVE

- Experience managing a fully remote, distributed team across time zones.

- Experience in wellness, health, fitness or mental wellbeing apps.

- Experience implementing AI tools or chatbots in support.

- Spanish as a second language.

WHAT WE OFFER

- Fully remote work with flexible hours.

- Full ownership of the support function and direct impact on retention and revenue.

- Budget and freedom to choose tools and grow the team.

- 20 paid vacation days per year (after probation) and 5 paid sick days per year.

- A fast-scaling team and meaningful products that help people build healthier habits.

Ready to join the team? Please submit your CV.

We’ll review your application within five working days, and if your background matches what we’re looking for, we’ll get in touch to set up a call and get to know each other better.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Toogeza's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Toogeza's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Toogeza's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.