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Open nowFirst seen 4 days ago

Hospitality Manager

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Your applicationOpen nowHospitality ManagerTop Hire

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

CALIENTE HOSPITALITY MANAGER

Location:

Tijuana, On-Site

General Purpose of the Position

The Senior VIP Relationship Manager is responsible for the strategic management and retention of Caliente.mx's most exclusive clientele. This role requires a unique blend of luxury hospitality expertise and private wealth management acumen. The ideal candidate will act as a peer to our most influential users, providing sophisticated, high-touch service while navigating high-stakes environments with absolute confidence and professional authority.

Key Responsibilities

  • Strategic Portfolio Oversight: Act as the primary point of contact for Ultra-High-Net-Worth (UHNW) clients, ensuring a bespoke, "white-glove" experience that aligns with international luxury standards.
  • Executive Relationship Management: Engage with high-profile individuals and business leaders with poise and assertiveness, managing complex demands and high-volume transactions with ease.
  • Bespoke Hospitality & Concierge: Design and coordinate exclusive lifestyle experiences and personalized rewards, maintaining the standards of a world-class luxury concierge.
  • Retention & Loyalty Strategy: Utilize emotional intelligence and deep industry knowledge to foster long-term loyalty, acting as a trusted advisor to the client while protecting the brand's interests.

Candidate Profile

  • Professional Background: 7+ years of experience in Private Wealth Management, Luxury Hospitality (5-star General Management), or Elite Relationship Management.
  • UHNW Expertise: Proven track record of directly managing relationships with highly influential, affluent individuals.
  • Exceptional Communication: Must possess the executive presence required to communicate effectively at a peer level with high-net-worth clients.
  • Language: Full professional proficiency in English and Spanish is mandatory.

Core Competencies

  • Financial & Emotional Resilience: Ability to maintain professional composure and authority in high-pressure, high-stakes financial environments.
  • Discretion & Integrity: Demonstrated ability to handle sensitive information with the highest level of confidentiality.
  • Analytical Acumen: Capacity to understand market trends and client behavior to drive engagement and prevent churn.

Charla con el cliente

CALIENTE HOSPITALITY MANAGER

Location:

Tijuana, On-Site

General Purpose of the Position

The Senior VIP Relationship Manager is responsible for the strategic management and retention of Caliente.mx's most exclusive clientele. This role requires a unique blend of luxury hospitality expertise and private wealth management acumen. The ideal candidate will act as a peer to our most influential users, providing sophisticated, high-touch service while navigating high-stakes environments with absolute confidence and professional authority.

Key Responsibilities

  • Strategic Portfolio Oversight: Act as the primary point of contact for Ultra-High-Net-Worth (UHNW) clients, ensuring a bespoke, "white-glove" experience that aligns with international luxury standards.
  • Executive Relationship Management: Engage with high-profile individuals and business leaders with poise and assertiveness, managing complex demands and high-volume transactions with ease.
  • Bespoke Hospitality & Concierge: Design and coordinate exclusive lifestyle experiences and personalized rewards, maintaining the standards of a world-class luxury concierge.
  • Retention & Loyalty Strategy: Utilize emotional intelligence and deep industry knowledge to foster long-term loyalty, acting as a trusted advisor to the client while protecting the brand's interests.

Candidate Profile

  • Professional Background: 7+ years of experience in Private Wealth Management, Luxury Hospitality (5-star General Management), or Elite Relationship Management.
  • UHNW Expertise: Proven track record of directly managing relationships with highly influential, affluent individuals.
  • Exceptional Communication: Must possess the executive presence required to communicate effectively at a peer level with high-net-worth clients.
  • Language: Full professional proficiency in English and Spanish is mandatory.

Core Competencies

  • Financial & Emotional Resilience: Ability to maintain professional composure and authority in high-pressure, high-stakes financial environments.
  • Discretion & Integrity: Demonstrated ability to handle sensitive information with the highest level of confidentiality.
  • Analytical Acumen: Capacity to understand market trends and client behavior to drive engagement and prevent churn.

Mikael and donato

Habla france´s

He has been in this industry for many years, he has had a lot of challengues they are looking for a sr manager someone that will bring real value for the company not in terms of KPI´s or money wise it value in terms of branding , communication meet our top players extra services , a host a concierge, not looking for money business kpis, or statistics a person that has the way to be good with people and give them the experience and services they expect, in a restasurante there is a person that asks how was your dinner the package this person that would meet the top players events organize detail will come.

And that is the reason they spoke and change the of the position hospitality , priority he used to work in the European markets

Someone that loves sports, they should love them in term of requirements person, etc there is a specific requirement this is that , not just love sports who is playing the last scorer nba, etc nfl someone that is into that is a must.

Other requirements

In terms of requirements

Into sports

Someone that has an ID of the online gaming industry not expect someone like a croupier but the idea not from competitors from his point of view he would prefer a man for the reason that sometimes from experience it can get messy age not a preference someone with a bit of experience not as much as him, location, around Mexico city , good presentation, charisma, looks the part, extremely polite charming, how to speak a person that is close enough and not being a friend there is a limit not close as friends you have to keep a separation..

Mexico events

Based in Mexico city love it

Should come from time to time

English is a must

Mickael is an external he has been there for 10 years.

Interview with bothy

Boss does not speak Spanish

Works in top hotels in méxico city he would love them, sports high standard boy good presentation this is more less the idea not expecting gaming industry

George 5

Ritz carloton 5 stars boutique hotels

1. Salary Cap & Compensation Structure (Strategic & Polished)

Since this role requires a unique blend of 5-star hospitality and private wealth management acumen, you want to address compensation by tying it to the high-caliber profile they are seeking.

"Mickael, Donato, given that this role demands a very sophisticated blend of private wealth management and international luxury hospitality standards, I'd love to align on expectations. What is the budget or salary cap allocated for this position, and how is the performance incentive structured regarding UHNW portfolio retention?"

The difficult question always he thinks he is open to listening to salary expectations top Quality and human assets withn the reasonable stds in the industry

They can work on a base and then integrate bonuses, ofcourse not very familiar on the dandidats they need to check the salary 90 not a big issue ,

No wealth management no les van a alcanzar

Manners, able to talk to people not scared this is not an office job, it available 24/7 but never in an office flexibility someone that is available quite a lot a lot of events

Also someone who can travel

2. Challenges & Why the Position is Open

This combo question shows you are thinking about immediate execution and business continuity.

"Managing Caliente's most exclusive clientele comes with immense responsibility. Could you share what prompted the opening of this position, and what is the most critical challenge the incoming Manager needs to tackle within the first 90 days?"

From his perspective this is a new position

They know what they want but they don't have the exact awwareness of what they need they don´t know the challenge..

Challenging environment and very motivating

Interviews

Donato and then they pass for Mickael

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