Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 22 hours agoWe saw it 44 min after it went up

IT Support Engineer

Totara Learning Solutions4 open roles

Where
United States, Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIT Support EngineerTotara Learning Solutions · United States, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Totara Learning Solutions's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.7% of postings close within 7 days. Measured by our own scanner across the market. Totara Learning Solutions postings stay open a median of 6 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: posted 22 hours ago

Totara Learning Solutions median: 6 days open

The posting

Totara is a global learning platform trusted by more than 1,500 organizations and 21 million users worldwide. We help organizations build workforce readiness through flexible learning, compliance, and talent development solutions designed to support complex and highly regulated environments across the public and private sectors.

We are looking for an IT Support Engineer to join Totara's internal IT team. You will pick up escalated issues from Tier 1, look after the systems our people use every day, and find ways to make IT simpler and faster for everyone.

IT support at Totara runs on a follow-the-sun model shared between the UK, New Zealand and the US. You will cover US hours, picking up work from the UK and handing over to New Zealand at the end of your day. We aim to help people get their work done rather than stand in their way, to automate repetitive tasks, and to keep security built in without making it a burden.

Main responsibilities

  • Handle escalations from Tier 1 and the service desk and see them through to resolution within agreed SLAs.
  • Lead the response to IT incidents in your region, including root-cause analysis and post-incident write-ups.
  • Cover US hours in our follow-the-sun support model, with clear handovers to the UK and New Zealand.
  • Administer Microsoft Entra ID, including users, groups, SSO integrations, Conditional Access and MFA.
  • Run joiner, mover and leaver processes, including lifecycle automation driven from HiBob.
  • Carry out regular access reviews.
  • Manage our macOS and Windows devices through IRU, Apple Business Manager and Intune, including configuration profiles, compliance policies, patching and app deployment.
  • Look after device provisioning, zero-touch enrolment, asset records and secure disposal.
  • Administer Microsoft 365 (Exchange Online, Teams, OneDrive and SharePoint) and other SaaS tools, including licences and vendor support cases.
  • Automate manual work using PowerShell, shell scripting, Power Automate and APIs.
  • Help build and improve our conversational AI ticketing tooling.
  • Write and maintain knowledge base articles and runbooks.
  • Apply security baselines and fix issues raised by our endpoint, identity and vulnerability tools.
  • Provide evidence for audits and certifications such as ISO 27001, SOC 2 and Cyber Essentials, and support IT's work on FedRAMP.
  • Support IT project work, such as system migrations, new tool rollouts and process improvements.
  • Work with Engineering, People, Finance and Security to roll out new tools, including AI tools.

Skills and experience

  • IT support or engineering experience, including time working at second-line level.
  • Experience supporting staff across multiple regions, ideally in a SaaS or technology company.
  • Hands-on administration of a mixed macOS and Windows estate.
  • Microsoft Entra ID administration, including SSO (SAML/OIDC), Conditional Access and MFA.
  • Apple MDM (such as Jamf Pro, Kandji or IRU) and Intune in a production environment.
  • Microsoft 365 administration: Exchange Online, Teams, OneDrive and SharePoint.
  • Scripting in PowerShell or Bash/zsh, with an example of a manual process you have automated.
  • Experience with Jira Service Management or a similar ITSM tool.
  • Good working knowledge of endpoint security, patching and least-privilege access.
  • Networking fundamentals, including office Wi-Fi, DNS and VPN troubleshooting.

Desirable

  • Experience of SaaS app migrations.
  • Apple Business Manager across multiple entities, and macOS scripting for MDM.
  • Microsoft Purview, Defender for Endpoint or Intune compliance reporting.
  • Python, Power Automate or REST API integrations.
  • Experience with conversational AI ticketing tools.
  • Audit and controls work for ISO 27001, SOC 2 or FedRAMP.
  • HiBob or other HR-system-driven provisioning.
  • Certifications such as MD-102, SC-300, MS-102, Apple Certified Support Professional, Jamf 100/200, ITIL 4 Foundation or CompTIA Security+.

Don't meet every essential criterion? Please apply anyway. If you have some of the experience above and a real interest in learning the rest, we would still like to hear from you.

About you

  • You enjoy helping people and can explain technical problems in plain language.
  • You look for a safe way to say yes to new tools and requests.
  • You are proactive with documentation, so anyone on the team can pick up where you left off.
  • You are comfortable working on your own and handing over clearly across time zones.
  • You are interested in automation and AI and keen to use them sensibly.
  • You want to keep learning, pick up new skills and grow with the team.

Benefits and Perks

  • Unlimited PTO
  • Enhanced Parental Leave
  • Professional Development Opportunities
  • Annual Wellbeing Allowance
  • New Joiner home working set-up allowance
  • Additional Paid Leave: Birthday off, Working days between Christmas and New Years Eve

This is a full time, fully remote career opportunity that requires applicants to be in the United States, a U.S. citizen and pass a background check. Some travel may be required.

We’re committed to building a diverse, equitable and inclusive workplace where everyone feels they belong. We welcome applications from people of all backgrounds, identities and experiences, and we’re happy to make adjustments to support you through the recruitment process - please just let us know.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Totara Learning Solutions's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Totara Learning Solutions's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Totara Learning Solutions's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.